You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone X stuck at Apple Logo

Hello - while attempting an iCloud backup of my phone (roughly 250GB of data backing up), my iPhone X (software version 13.5.1) went to the Apple icon after about an hour of backup up data to the cloud.


I cannot get it off of the Apple icon. I have tried clicking the volume up, then volume down, then holding the side button, but it will not go into recovery mode. The phone just flashes black, then goes right back to the Apple icon.


Any advice?

iPhone X

Posted on Jul 2, 2020 7:10 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 2, 2020 9:47 AM

See below "If your device still won't ...etc"

NB

You may well lose all your data this way!!


https://support.apple.com/en-gb/HT201412

1 reply

iPhone X stuck at Apple Logo

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.