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iPhone X stuck at Apple Logo

Hello - while attempting an iCloud backup of my phone (roughly 250GB of data backing up), my iPhone X (software version 13.5.1) went to the Apple icon after about an hour of backup up data to the cloud.


I cannot get it off of the Apple icon. I have tried clicking the volume up, then volume down, then holding the side button, but it will not go into recovery mode. The phone just flashes black, then goes right back to the Apple icon.


Any advice?

iPhone X

Posted on Jul 2, 2020 7:10 AM

Reply
Question marked as Apple recommended

See below "If your device still won't ...etc"

NB

You may well lose all your data this way!!


https://support.apple.com/en-gb/HT201412

Posted on Jul 2, 2020 9:47 AM

1 reply

iPhone X stuck at Apple Logo

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