MacBook Air 2020 shows blurry when doing FaceTime

i saw that youtube video on how our iphone can be a webcam with just spending $8.00 but isn't ironic that we already spent $1,000 for macbook air 2020 for a disappointing webcam and here we are spending another for an apps or worse is buying an external webcam....hope apple can fix this problem as I'm not pleased with this....by the way I still have the 2017 version which is much more better view to every communication apps

I just purchased a 2020 MacBook Air and the camera is very blurry/grainy. Really unacceptable. If both the 2015 MBA and the 2020 MBA have the same camera, this is clearly a defect on the 2020 model.

Sneaky Apple latest upgrade last night adds an extra button Excellent setting to QuickTime Camera selection under HD which wasn’t there before ? Or am I imagining things

I complained at the Apple store where I went to get a Logitech 4K camera and they said Air camera is being upgraded and new models coming in. Too late for my purchase

just wh

This is totally unacceptable! I just got off the phone with an Apple tech support rep and he basically told me the camera is doing what its suppose to. What?? I can barely see my myself. I did several tests by calling other devices (iPhone 10x, iPhone 11 Pro, older MacBook Air and older MacBook Pro) and the quality of the MacBook Air 2020 is by far the worse. The most concerning part for me is that the bad quality shows up for the other person, meaning they can barely see me on their end as well! I even tried different apps ( FaceTime, zoom and google hangouts) to make sure it wasn't just zoom.

I asked the rep if this was a known issue and he said "I suggest taking a trip to an apple store to compare the quality on the display models before shipping it back to us". Basically he knows there's an issue with this model and Apple won't do anything about it. People have been complaining about this since March. They've had months to fix the issue and they simple refuse to.

I already feel like I over paid for crappy specs but to now find out the camera is useless for my online classes as well. This is just ridiculous! Shame on you Apple!

We should get a refund especially students. I had a student today with a Mac air like mine . She was all blurred and as I have a blackmagic thunderbolt 3 converter run into 1920 ENG camera the difference was so evident These students are being ripped off and they are online all day

At least every purchaser should have a a multi Thunderbolt 3 side unit and an external camera. The side unit is required because an external camera leaves one Thunderbolt available for the charger when an external hard drive is essential

A Apple Mac that is a dud. How little are US corporate ethics worth?

Yeah, its the same for me. Got it two months ago for the new semester and it's beyond awful. Maybe I really should get it checked out before the holiday ends to see if hopefully they can do anything for me...

Even my previous Macbook Air 2014 (yes, 2014!) has a much better quality webcam, yet with 2020 it's just dreadful

I bought a Macbook Air 2020 last November. Before buying it I read about the specs and one of the things that convinced me to buy it, was its HD camera because I am a teacher and we all know about the importance of an HD camera during the Covid-19 pandemic. Like many other users, I am completely disappointed with the quality of the camera. My old iPhone 8 has a far better camera than this one. I hope Apple fixes this problem.

Make sure your internet connection is strong, and also you could use a clean cloth to wipe the camera if needed. I’ve seen a lot of MacBooks with fingerprints all over, that could be the cause.

I returned mine .. don't think that it is acceptable to have a camera of that quality in a 2020 laptop at that price. Shame on apple.

I spoke to tech support.... apparently there are a lot of reports of the 2020 MacBook air's with this issue. Freaking ridiculous that it wasn't recalled for the issue

The only solution for now is lots and lots of light! Still waiting for some solution from Apple.

Same problem here ! Already returned twice. There is another thread going on for the same set of issues

https://discussions.apple.com/thread/251265611?answerId=253330357022&login=true

My MacBook Air 2020 is a brand new one(3 or 4 days), but the camera’s quality is the worst. It felt like pixel granules and appear darker

Email me at MHMVR and let’s have zoom session where I can demonstrate how to make the best of the situation

As no one is taking the slightest attention at Apple

mike