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help. ever since the OS update, i haven’t been able to open my phone using face ID. tried resetting but it just keeps saying: move iphone a little higher/ move iphone a little lower when i’m trying to catch my face on the first step. it doesn’t even stop saying it even if i’m on focus. then it would go: face ID invalid. help.
iPhone 11 Pro Max, iOS 13
See If Face ID isn't working on your iPhone or iPad Pro https://support.apple.com/en-us/HT208114 "If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support." You'll need to contact Apple Support.
See If Face ID isn't working on your iPhone or iPad Pro https://support.apple.com/en-us/HT208114 "If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support." You'll need to contact Apple Support.
face ID
