Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID suddenly stopped working and won’t reset

I’m using iPhone 13 ProMax with the newest iOS ver. I’ve set up Face ID before and it works for a few months, but suddenly it cannot recognize my face, so I reset the Face ID. When I set up the new Face ID, it keeps saying move iPhone lower/higher. No matter how much I move my phone, it still won’t have any effect. I have tried restarting it several times.


Pls help. Thankyou

iPhone 13 Pro Max, iOS 15

Posted on Sep 29, 2022 6:39 PM

Reply
Question marked as Best reply

Posted on Oct 1, 2022 7:14 AM

Hello ~ It is good to see you have solved your issue though.


~Katana-San~

4 replies

Face ID suddenly stopped working and won’t reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.