Whatsapp recovery of media

Question

Level 1

5 points

Whatsapp recovery of media

Hi all, has anyone figured out the solution to the challenge of recovering your media upon using your WhatsApp backup from iCloud?

I had to delete my whatsapp, and reinstall. Agreed to restore my chats on iCloud which was recently backed up - success. However when I went to look at my media, it was all appearing as question marks.

What has happened? Has anyone rectified this with WhatsApp? Is this because the media takes longer to retrieve?

iPhone X

Posted on Apr 7, 2020 12:37 AM

Reply

Answer 1

i_rina

Community Specialist

Apr 9, 2020 11:10 AM in response to mariannel86

Hello mariannel86,

Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to get back media in the WhatsApp app after restoring a backup from iCloud. To help with this, please see the steps in the section titled "Can't restore a backup" in this resource from WhatsApp, including making sure you have enough storage available on your iPhone:

WhatsApp FAQ - Can’t create or restore an iCloud backup

Cheers!

Reply

Whatsapp recovery of media

Similar questions