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Macbook pro shuts down when the lid is closed

My Macbook pro(late 2019) is shutting down when I closed the lid instead of going to sleep. I tried resetting the smc, nvdram, using recovery mode, safe mode, clearing out the disk and reinstalling os. Is there anything else I should try?

MacBook Pro 13", macOS 10.15

Posted on Apr 7, 2020 6:40 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 7, 2020 7:02 AM

To trouble shoot further you can:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test will take a little longer as caches get rebuilt.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 




If you isolate the issue to you user account—To get a good look at your System config. for conflicts or issues, you can download/run this trusted utility https://etrecheck.com

If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.


You can set its preference to "Allow full Disk Access", with this you get a digest of issues from the last 7 days that are saved in your system.


3 replies
Question marked as Top-ranking reply

Apr 7, 2020 7:02 AM in response to maharaj32

To trouble shoot further you can:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test will take a little longer as caches get rebuilt.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 




If you isolate the issue to you user account—To get a good look at your System config. for conflicts or issues, you can download/run this trusted utility https://etrecheck.com

If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.


You can set its preference to "Allow full Disk Access", with this you get a digest of issues from the last 7 days that are saved in your system.


Macbook pro shuts down when the lid is closed

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