jsierra13 Author

Level 1

4 points

phone is freezed and can not turn off

Phone screen has the Allow this device to access photos and videos. I can not select Allow or don't allow.

I can not force cell to shut down since I can not select the power off slide button.

iPhone 8, iOS 13

Posted on Apr 7, 2020 7:53 AM

Reply

Top-ranking reply

Community+ 2025

Level 10

198,486 points

Posted on Apr 7, 2020 8:01 AM

Do this If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

View in context

Similar questions

1 reply

Top-ranking reply

Community+ 2025

Level 10

198,486 points

Apr 7, 2020 8:01 AM in response to jsierra13

Do this If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

phone is freezed and can not turn off

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up