MacBook Pro 16 keeps restarting in sleep

I have the same problem since the last OS update. I have a brand new MBP16 Core i9 with 32GB RAM that worked well for about a month until the latest OS update.

I wrote to Apple and I am sending them the crash reports every morning, but I haven't heard back from them yet. Reminds me of the nasty PC/Microsoft days...not good!

It is a Catalina issue for sure. I managed to isolate it to the use case of this crash occurring when the MBP16 is connected to my external QGeeM USB-C hub, through which I charge my MBP16 and connect to my desktop monitor via HDMI (I disconnected all other USB peripherals from the hub to eliminate any other possible root causes). The MBP16 works flawlessly when it is not connected to external power or the USB-C hub and it goes to sleep and wakes up without a hitch. It will consistently crash and reboot in the AM if it is connected to the USB-C hub overnight.

Apple - we need a new Catalina patch ASAP and your silence is confidence-quenching...please address ASAP! We are losing faith here...

I've noticed this happening within the past few weeks or so on my MBP16, while asleep and connected to power, and I'm using the 96W USB-C Power Adapter and USB-C Charge Cable that it came with. Similar error log, too. Perhaps it's related to a recent software update?

BWT615 wrote:

I have this issue still! Tried Big Sur, no luck. APPLE FIX THIS.

Apple representatives are not here. We're all end users like yourself. Tell Apple about your problem Feedback - macOS - Apple 

I'm getting the same issue with my 16in 2019 MBP. When I wake up each morning the laptop has restarted overnight after a kernel panic error:

panic(cpu 4 caller 0xffffff7f921a1ad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds

I've called Apple multiple times and have reset the P-RAM and SMC and re-installed the OS. Their latest suggestion is to wipe it clean and start as if it's a new laptop, but don't install any 3rd party apps (Chrome, Outlook, etc) until I see if it continues to restart overnight. Their theory is it's a software issue causing the problem. If it does restart at that point, they think it's a hardware issue.

OS Catalina 10.15.6

2.3 GHz 8-Core Intel Core i9

16 GB RAM

Would love to know if there is another option rather than completely starting over.

This has also been happening to me for the past week. My computer goes to sleep at night and in the morning I find that it restarted and I have to open all my applications.

I tried reinstalling the most recent version of MacOS last night but my computer still restarted afterwards.

This is part of my error log from this morning:

panic(cpu 2 caller 0xffffff800f016487): "AppleIntelFramebuffer::setPowerState(0xffffff81be07d000 : 0xffffff7f925c0d88, 1 -> 0) timed out after 46006 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296

Backtrace (CPU 2), Frame : Return Address

0xffffff82001f3b40 : 0xffffff800e9215cd

0xffffff82001f3b90 : 0xffffff800ea5a3c5

0xffffff82001f3bd0 : 0xffffff800ea4bf7e

0xffffff82001f3c20 : 0xffffff800e8c7a40

0xffffff82001f3c40 : 0xffffff800e920c97

0xffffff82001f3d40 : 0xffffff800e921087

0xffffff82001f3d90 : 0xffffff800f0c2c7c

0xffffff82001f3e00 : 0xffffff800f016487

0xffffff82001f3e50 : 0xffffff800f015d69

0xffffff82001f3e60 : 0xffffff800f02d2fe

0xffffff82001f3ea0 : 0xffffff800f014b18

0xffffff82001f3ec0 : 0xffffff800e963545

0xffffff82001f3f40 : 0xffffff800e963071

0xffffff82001f3fa0 : 0xffffff800e8c713e

BSD process name corresponding to current thread: kernel_task

Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:

19E266

Kernel version:

Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64

Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6

Kernel slide: 0x000000000e600000

Kernel text base: 0xffffff800e800000

__HIB text base: 0xffffff800e700000

System model name: MacBookPro16,1 (Mac-E1008331FDC96864)

System shutdown begun: NO

Having exactly the same issue. MBP 16 with i7, crashes in the morning when I wake it up, and the error message also says AppleIntelFramebuffer. I've tried restarting the computer before I go to bed, but in the morning it still crashes.

my computer finally just stopped restarting. Not sure what changed. I did figure out for myself that the restart was mainly happening when I have an external hub plugged in that has a usb and hdmi connection attached. That’s still attached but not having the problem now so haven’t reached back out to Apple support. I also fiddled with some of the energy saver settings but not sure if that is what helped.

I have had the same problem with my 15 inch MBP 2018

I realised, that there are many repeated errors in Console, coming from Safari and Mail. In the night, the connection to the internet is turned off. I suppose these errors made a buffer overrun?

Then I closed Safari and Mail. No restarts in the night anymore.

And one day after an update these errors of Safari and Mail were gone.

Unfortunately I did not save these errors. Could somebody look into Console, click on "Errors and Faults" and report back

marek

I have this hub: Powered USB Hub, BYEASY Aluminum USB ... - Amazon.com but bought it only for the price.

All I use it for is to connect a self powered external Optical drive, and charging and syncing to an iPhone. Occasionally add my wireless keyboard via charging cable to charge and use as a wired keyboard. No severe loads involved.

You might want to look for one with more ports if you need them. The input power would be more in line with running more items off of it. This link shows those offered at Amazon.com. A good selection.

!st time Apple user. Worst experience ever. Brand new Mac Pro in March 2020. I thought I had too many apps corrupting the system. Deleted all apps I installed but happened again anyway nightly.

Same kernel issue every night.

There are the same reports on many forums. Its the OS unfortunately making things unstable. Try limiting the number of wakes by turning off App NAP in settings and removing one drive and google drive. People seem to have reported less kernel panics by limiting it from waking. You can try here for other suggestions as to how to work around this.

https://forums.macrumors.com/threads/constant-kernel-panics-userspace-watchdog-timeout-no-successful-checkins-from-com-apple-windowserver.2222878/page-10?post=28448956#post-28448956

I was on the verge on asking apple for replacement. I guess this option won't make any difference since a replacement will have the same issue. anyways thank for your contribution in this matter. appreciate your help here too. regards

No, still the same issue with 10.15.5.

Macbook Pro 16" i9 64GB

Power cord plugged in (which came with the laptop) to the top left USB-C

External display attached to the top right USB-C

Mail + many other apps were open as I put it to sleep.

Restarted the computer during the night.

Similar, except it's after a loop of sleep attempts, the computer crashes with a Kernel panic and needs to be manually restarted. Support wants me to send it in, likely for a logic board replacement. However, I'm seeing many people get their computer back and the problem resuming. Mine has done this since day one of owning it. I thought it was the usb-c hub, it wasn't. No devices plugged in, fresh MacOS install, safe mode, etc., all the resets, all the system setting tricks, nothing stops this from happening.

I don't see the point in sending the computer in at this point. Almost need to wait for a recall announcement. I don't know what to do.

After more testing on mine it only seems to crash and reboot when external monitor is connected and mac goes to sleep. I have tried several hdmi dongles. But if there is no external monitor connected, it does not crash when going into sleep mode. This is the second model. The first one did the same thing so i returned and bought new one from different vender. First was base 16 $2400 model, new one is upgraded $2799 model. Same exact issue.