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Question: MacBook Pro 16 keeps restarting in sleep

Hi I've got this error for about a week now and it always happens when the laptop is plugged in to the 87W Apple USB C charger from my old MacBook Pro 15" (2017). It's quite annoying as when I resume from sleep the laptop would boot and I have to reopen my browser windows. If anyone could help I'd appreciate knowing what the issue is, if it's something software or hardware related. Thanks!



MacBook Pro with Touch Bar

Posted on Apr 7, 2020 9:11 AM

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May 3, 2020 11:35 AM in response to matthewryans25 In response to matthewryans25

I have the same problem since the last OS update. I have a brand new MBP16 Core i9 with 32GB RAM that worked well for about a month until the latest OS update.


I wrote to Apple and I am sending them the crash reports every morning, but I haven't heard back from them yet. Reminds me of the nasty PC/Microsoft days...not good!


It is a Catalina issue for sure. I managed to isolate it to the use case of this crash occurring when the MBP16 is connected to my external QGeeM USB-C hub, through which I charge my MBP16 and connect to my desktop monitor via HDMI (I disconnected all other USB peripherals from the hub to eliminate any other possible root causes). The MBP16 works flawlessly when it is not connected to external power or the USB-C hub and it goes to sleep and wakes up without a hitch. It will consistently crash and reboot in the AM if it is connected to the USB-C hub overnight.


Apple - we need a new Catalina patch ASAP and your silence is confidence-quenching...please address ASAP! We are losing faith here...

May 3, 2020 11:35 AM

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Apr 7, 2020 9:33 AM in response to matthewryans25 In response to matthewryans25

This has also been happening to me for the past week. My computer goes to sleep at night and in the morning I find that it restarted and I have to open all my applications.


I tried reinstalling the most recent version of MacOS last night but my computer still restarted afterwards.


This is part of my error log from this morning:


panic(cpu 2 caller 0xffffff800f016487): "AppleIntelFramebuffer::setPowerState(0xffffff81be07d000 : 0xffffff7f925c0d88, 1 -> 0) timed out after 46006 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296

Backtrace (CPU 2), Frame : Return Address

0xffffff82001f3b40 : 0xffffff800e9215cd

0xffffff82001f3b90 : 0xffffff800ea5a3c5

0xffffff82001f3bd0 : 0xffffff800ea4bf7e

0xffffff82001f3c20 : 0xffffff800e8c7a40

0xffffff82001f3c40 : 0xffffff800e920c97

0xffffff82001f3d40 : 0xffffff800e921087

0xffffff82001f3d90 : 0xffffff800f0c2c7c

0xffffff82001f3e00 : 0xffffff800f016487

0xffffff82001f3e50 : 0xffffff800f015d69

0xffffff82001f3e60 : 0xffffff800f02d2fe

0xffffff82001f3ea0 : 0xffffff800f014b18

0xffffff82001f3ec0 : 0xffffff800e963545

0xffffff82001f3f40 : 0xffffff800e963071

0xffffff82001f3fa0 : 0xffffff800e8c713e


BSD process name corresponding to current thread: kernel_task

Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev


Mac OS version:

19E266


Kernel version:

Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64

Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6

Kernel slide: 0x000000000e600000

Kernel text base: 0xffffff800e800000

__HIB text base: 0xffffff800e700000

System model name: MacBookPro16,1 (Mac-E1008331FDC96864)

System shutdown begun: NO


Apr 7, 2020 9:33 AM

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Apr 8, 2020 8:39 AM in response to nickrgo In response to nickrgo

Having exactly the same issue. MBP 16 with i7, crashes in the morning when I wake it up, and the error message also says AppleIntelFramebuffer. I've tried restarting the computer before I go to bed, but in the morning it still crashes.

Apr 8, 2020 8:39 AM

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Apr 24, 2020 5:06 AM in response to Tommy Bailey In response to Tommy Bailey

my computer finally just stopped restarting. Not sure what changed. I did figure out for myself that the restart was mainly happening when I have an external hub plugged in that has a usb and hdmi connection attached. That’s still attached but not having the problem now so haven’t reached back out to Apple support. I also fiddled with some of the energy saver settings but not sure if that is what helped.

Apr 24, 2020 5:06 AM

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Apr 29, 2020 1:19 PM in response to matthewryans25 In response to matthewryans25

I've noticed this happening within the past few weeks or so on my MBP16, while asleep and connected to power, and I'm using the 96W USB-C Power Adapter and USB-C Charge Cable that it came with. Similar error log, too. Perhaps it's related to a recent software update?


Apr 29, 2020 1:19 PM

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Question marked as Helpful

May 3, 2020 11:35 AM in response to matthewryans25 In response to matthewryans25

I have the same problem since the last OS update. I have a brand new MBP16 Core i9 with 32GB RAM that worked well for about a month until the latest OS update.


I wrote to Apple and I am sending them the crash reports every morning, but I haven't heard back from them yet. Reminds me of the nasty PC/Microsoft days...not good!


It is a Catalina issue for sure. I managed to isolate it to the use case of this crash occurring when the MBP16 is connected to my external QGeeM USB-C hub, through which I charge my MBP16 and connect to my desktop monitor via HDMI (I disconnected all other USB peripherals from the hub to eliminate any other possible root causes). The MBP16 works flawlessly when it is not connected to external power or the USB-C hub and it goes to sleep and wakes up without a hitch. It will consistently crash and reboot in the AM if it is connected to the USB-C hub overnight.


Apple - we need a new Catalina patch ASAP and your silence is confidence-quenching...please address ASAP! We are losing faith here...

May 3, 2020 11:35 AM

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May 3, 2020 11:51 AM in response to Old Toad In response to Old Toad

I have had the same problem with my 15 inch MBP 2018

I realised, that there are many repeated errors in Console, coming from Safari and Mail. In the night, the connection to the internet is turned off. I suppose these errors made a buffer overrun?

Then I closed Safari and Mail. No restarts in the night anymore.

And one day after an update these errors of Safari and Mail were gone.

Unfortunately I did not save these errors. Could somebody look into Console, click on "Errors and Faults" and report back


marek



May 3, 2020 11:51 AM

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Question: MacBook Pro 16 keeps restarting in sleep