Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro 16 keeps restarting in sleep

Hi I've got this error for about a week now and it always happens when the laptop is plugged in to the 87W Apple USB C charger from my old MacBook Pro 15" (2017). It's quite annoying as when I resume from sleep the laptop would boot and I have to reopen my browser windows. If anyone could help I'd appreciate knowing what the issue is, if it's something software or hardware related. Thanks!



MacBook Pro with Touch Bar

Posted on Apr 7, 2020 9:11 AM

Reply
Question marked as Best reply

Posted on May 3, 2020 11:35 AM

I have the same problem since the last OS update. I have a brand new MBP16 Core i9 with 32GB RAM that worked well for about a month until the latest OS update.


I wrote to Apple and I am sending them the crash reports every morning, but I haven't heard back from them yet. Reminds me of the nasty PC/Microsoft days...not good!


It is a Catalina issue for sure. I managed to isolate it to the use case of this crash occurring when the MBP16 is connected to my external QGeeM USB-C hub, through which I charge my MBP16 and connect to my desktop monitor via HDMI (I disconnected all other USB peripherals from the hub to eliminate any other possible root causes). The MBP16 works flawlessly when it is not connected to external power or the USB-C hub and it goes to sleep and wakes up without a hitch. It will consistently crash and reboot in the AM if it is connected to the USB-C hub overnight.


Apple - we need a new Catalina patch ASAP and your silence is confidence-quenching...please address ASAP! We are losing faith here...

36 replies

MacBook Pro 16 keeps restarting in sleep

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.