USB-C Max resolution limited to 1080

Hello, curtdragon.

I understand that you are unable to get your monitor to display at the correct resolution with your 2017 MacBook Pro. I’m glad you took the time to post and am happy to look at this with you.

The Apple Support article, Get help with video issues on external displays connected to your Mac, has a lot of useful information for this type of issue.

I wanted to ask if you encounter the same thing when you connect your MacBook Pro directly to the monitor as opposed to it also being connected to the PC. Knowing this will help isolate the behavior.

I hope this helps.

d

Be Well.

curtdragon,

Thanks for trying that. Have you had a chance to see if there’re any drivers available for your monitor? I did a little research and have linked the page Download Drivers for Ago. The driver may also be on a disc that came with the monitor.

Best Regards.

curtdragon,

You are correct. In most cases, drivers install automatically or are included as part of a software update. Though, it never hurts to check! I would suggest you check to see if there are any updates available for your Mac. How to update the software on your Mac

Beyond updating your Mac, you might go ahead and reach out to Agon support to gather their product specific input. I've pulled up their support page and have linked it for you below.

Agon Contact Support

Thanks!

I have the exact same problem with my 2019 16" MacBook Pro. My Windows computer works great with the monitor using the monitor's native resolution (5120x1440 @ 120Hz), but the resolution on my 16" MacBook Pro does not allow the native resolution and only lists 3840x1080 (by clicking with the "Option" key on the Scaled Resolution selection in the Display properties).

I have installed SwitchResX which is setup to use the native display resolution , but the it seems a bit blurry and flickers sometimes.

The monitor drivers pointed out in the prior message are for Windows only and my macOS is fully up to date (10.15.4)

Based on my hardware details, my MacBook Pro should handle up to two 6K displays (6016x3384), why does the resolution not work natively in macOS with this monitor?

I am using a full TB3 cable to connect directly, and again, my Windows 10 computer works great with the proper resolution.

Can anyone help? Can I use my Joint Venture support or my company Apple relationship to speed up this resolution in some way?

Here are the Graphics/Display details from the System Information app:

AMD Radeon Pro 5300M:


  Chipset Model:	AMD Radeon Pro 5300M
  Type:	GPU
  Bus:	PCIe
  PCIe Lane Width:	x8
  VRAM (Total):	4 GB
  Vendor:	AMD (0x1002)
  Device ID:	0x7340
  Revision ID:	0x0043
  ROM Revision:	113-D3220E-190
  VBIOS Version:	113-D32207P1-019
  Option ROM Version:	113-D32207P1-019
  EFI Driver Version:	01.01.190
  Automatic Graphics Switching:	Supported
  gMux Version:	5.0.0
  Metal:	Supported, feature set macOS GPUFamily2 v1
  Displays:
Color LCD:
  Display Type:	Built-In Retina LCD
  Resolution:	3072 x 1920 Retina
  Framebuffer Depth:	30-Bit Color (ARGB2101010)
  Mirror:	Off
  Online:	Yes
  Automatically Adjust Brightness:	No
  Connection Type:	Internal
SwitchResX4 - AG493UG7R4:
  Resolution:	5120 x 1440
  UI Looks like:	5120 x 1440 @ 120 Hz
  Framebuffer Depth:	30-Bit Color (ARGB2101010)
  Main Display:	Yes
  Mirror:	Off
  Online:	Yes
  Rotation:	Supported
  Automatically Adjust Brightness:	No
  Connection Type:	Thunderbolt/DisplayPort
  Television:	Yes