Empty folder in launchpad that won't disappear

I have an empty folder in my launchpad that wont disappear. When I add an app into it, the whole app disappears too!

MacBook

Posted on Apr 7, 2020 1:38 PM

Reply
1 reply

Apr 9, 2020 6:00 PM in response to EllaWise

Greetings EllaWise,


Thank you for using Apple Support Communities. It seems like there is trouble with an empty folder not being deleted and eating apps. I would recommend you use this article to help troubleshoot the issue.


"If the issue continues in safe mode

If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.

If the issue doesn't continue in safe mode

If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.

If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.

If updating your software doesn't help, try any of these solutions:

If you still need help, please contact Apple Support."


How to use safe mode on your Mac


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Empty folder in launchpad that won't disappear

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.