You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

apple_baker Author

Level 1

20 points

Zoom is freezing(crashing) MacBook Air with HighOS Sierra

Hi guys, I found similar topic for Mojave, but I still have Air with HighOS Sierra 10.13.6 (17G12034) and when I try to join conference on Zoom, my MacBook Air freezes and the only option is to press the power button for a few seconds to shut it down.

The reason why I'm writing here that I was not happy with answers given by Apple experts in previous threads. Yes - Zoom is 3rd party app, but I'm running it as non-priviledged user, so in my view it is Apple problem as well as if app misbehaves, the worst thing it should happen is that app itself crashes. It should not be able to halt the whole system and affects all other apps nor the system itself...

So this is clearly a bug on the Apple side and there is no point to hide it or dilute the truth.

Apple please fix it!!!

MacBook Air 13", 10.13

Posted on Apr 8, 2020 1:37 AM

Top-ranking reply

apple_baker Author

Level 1

20 points

Posted on Apr 8, 2020 5:28 AM

Dear ckuan,

Your response is EXACTLY the response I CANNOT accept.

First of all MacOS is not just a 'platform', it is first and foremost the operating system. It is modern and 'secure' operating system - it is not Windows 3.1 nor Windows 95, so no application - especially running under non-priviledged user - should be able to FREEZE WHOLE MACOS system!!! That's a BUG of Mac OS which Apple needs to fix.

The fact that Zoom has privacy and security configuration issues has NOTHING to do with the fact that it is able to freeze the system which then needs a hard reboot during which unsaved data can be lost and other filesystem errors can occur - again - if any app running under non-priviledged user is able to freeze the system, it is a problem of that system.

So it is MacOS issue which happened after some new updates - it was not happening before and it seems to be down to Intel hardware acceleration - but that's part of MacOS system/Apple hardware, so Apple is responsible:

Apple, please fix unstable MacOS!!! More information are here:

https://mrmacintosh.com/2020-002-update-causes-some-macs-to-freeze-when-using-video-conf-apps/

View in context

Zoom is freezing(crashing) MacBook Air with HighOS Sierra

Similar questions