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margham Author

Level 1

4 points

Incorrect Serial number

I have cut and pasted my serial number from "About this Mac" to seek Apple support but error message - wrong product. What to do?

Posted on Apr 8, 2020 7:41 AM

Top-ranking reply

macjack

Level 10

111,448 points

Posted on Apr 8, 2020 7:46 AM

The serial number is also somewhere on the surface of your Mac, depending on model. See this support topic:

https://support.apple.com/en-us/HT204308

The serial number may be different than what is reported in About this Mac, if the motherboard was replaced.

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Incorrect Serial number

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