Hi,
Since my recent upgrade to Catalina, once in a while, I get this error message (translated from French):
«Mail cannot save the mailboxes's informations, because your the home folder is insufficient. Please quit Mail, delete the files and relaunch Mail.»
Please help !
iMac Line (2012 and Later)
Quit mail.
From the Finder>Go>Go to Folder, copy & Paste:
~/Library/Containers/com.apple.mail
Highlight all the contents in this folder. Place your mouse on the selection,
Then Control click (right-click) and choose "New Folder with Selection”. Do not move the new folder from this current location.
You can close the Finder window.
The next step will be to restart the Mac and test
After the computer is restarted, open the Mail.app> Preferences to see if it opens properly.
step by step, including pics:
https://discussions.apple.com/thread/251147316?answerId=252188310022#252188310022
Please post back your success or failure...
Quit mail.
From the Finder>Go>Go to Folder, copy & Paste:
~/Library/Containers/com.apple.mail
Highlight all the contents in this folder. Place your mouse on the selection,
Then Control click (right-click) and choose "New Folder with Selection”. Do not move the new folder from this current location.
You can close the Finder window.
The next step will be to restart the Mac and test
After the computer is restarted, open the Mail.app> Preferences to see if it opens properly.
step by step, including pics:
https://discussions.apple.com/thread/251147316?answerId=252188310022#252188310022
Please post back your success or failure...
Robert Lesperance wrote:
I appreciate your help ... but not understanding what I am doing, puzzles me. Can the suggested procedure damaged any of my Mail datas ?
no damage— it is simply a trouble shooting procedure to see if we can resolve you issue. All we are doing is get past corruption in the Container.
IMAP mail says on the server no matter what.
You should always have a robust back plan if you value your user data:
3-2-1 Backup Strategy: three copies of your data, two different methods, and one offsite.
Boot clone https://discussions.apple.com/docs/DOC-10081
How to use Time Machine to back up or restore your Mac: https://support.apple.com/en-us/HT201250
Use DiskUtility Restore feature https://support.apple.com/guide/disk-utility/restore-a-disk-dskutl14062/mac
note: >System Preferences>Security & Privacy >Privacy>Full Disk Access
unlock the padlock, press the + button and add Disk Utility
Robert Lesperance wrote:
Thank you.
Can you explain me what is the problem and why do I get this error message ´
yes there is an error, replace the container folder and see if it resolves.
Robert Lesperance:
"Mail error message:[...]Hi, Since my recent upgrade to Catalina, once in a while, I get this error message (translated from French): 'Mail cannot save the mailboxes's informations, because your the home folder is insufficient. Please quit Mail, delete the files and relaunch Mail.' Please help !"
-------
Insufficient:
Insufficient, as in your Home Folder is not capable enough (the handle such capacity, technically).
Hi Leroy,
Following your advice and after restarting the computer, a new Container.plist file was created. Mail still displays the same error message.
I also created a fresh user account on my iMac. I linked it to my iCloud account. All my iCloud setup were downloaded and my Mail account recreated. I got the same error message.
Any other suggestion ?
Happy Easter and pleasurable confinement !
Thank you.
Can you explain me what is the problem and why do I get this error message ´
Robert Lesperance wrote:
Thank you.
Can you explain me what is the problem and why do I get this error message ´
I can not drill down on this error.
I appreciate your help ... but not understanding what I am doing, puzzles me. Can the suggested procedure damaged any of my Mail datas ?
Do I leave that new folder inside the original com.apple.mail folder (see image below) or do I do have to replace the old com.apple.mail folder by the new one ?
Leroy,
Do I leave that new folder inside the original com.apple.mail folder (see image below) or do I do have to replace the old com.apple.mail folder by the new one ?
Mail error message ...
