You say "I have her ID and password, security questions and all that" If you have it all, then there should not be a problem. Is it possible that your are not remembering her password correctly? But, yet, you indicate that you know the answers to her security questions. Given that, have you accessed her Apple ID account to change her password? You should be able to so if you know the answers to her security questions. Is the phone showing activation lock as Dah•veed mentioned. If so, then there is no way we can help you to systematically recover the pertinent Apple ID password. I would contact Apple support using the options below, and see if they will remove the activation lock assuming the phone is activation locked.
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.