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Iphone 6

Hi, my cousin purchased (on line) second hand Iphone 6 and I am trying to set up HOWEVER Iget the message that "original owner needs to remove device from their account".

I obviously can't get passed the phone being locked as Apple ID and password need to be entered.

To make matters worse my elderly cousin does not now have details of seller (urgh).

Is there any way around this or a Apple support phone No that can help.

Thanks

Posted on Feb 18, 2022 5:55 AM

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Question marked as Top-ranking reply

Posted on Feb 18, 2022 6:08 AM

The original owner need to see this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

And remover it from his/her account.

So contact the original owner.


2 replies

Iphone 6

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