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Catalina 10.15.4 Supplemental Update Has Issues

The 8 April 2020 Supplemental Update for Catalina 10.15.4 brought the system down for a few hours. Since the screen only showed a white apple on the screen for the whole time I shut it down and restarted it. I got a thick white circle with a thick white line through it in the middle of the screen, the same size as the apple usually is. Repeated shut downs did nothing. Could not go to safe mode without the circle and line so I went to Recovery Mode, ran the Disk Utilities First Aid and then rebooted again. My screen came up and I was able to sign in. I had a notice that the update was available for installation. I am not going to do that since it appears it is not going to work on my iMac (Retina 5K, 27-inch, 2017). Is this a temporary issue or should I ignore all further updates?

iMac 27" 5K, 10.15

Posted on Apr 8, 2020 7:42 PM

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Posted on Apr 10, 2020 10:18 AM

I have the exact same model iMac as you, and the supplemental update was also a problem for me. Had the black boot screen with white Apple logo up for an hour and a half (no progress bar) before I shut it down by holding in the power button and pulled the plug from the back. After a minute, plugged it back in and powered it up. This time got an Apple logo with a progress bar that eventually showed 30 minutes estimated, quickly followed by a 15 minute estimate, and right around that time the installation completed and I could log in. And every Catalina update gives me that Relocated Items folder, even though I delete the alias and the actual folder.


Catalina has been the first macOS that has been a problem for me, but a spotty problem. The first installation was a nightmare, but the other updates all went as expected, up until this supplemental update.

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69 replies

Apr 13, 2020 11:15 AM in response to tim01

I did the update to my 2018 Mac mini, shut it down and unplugged it due to incoming storms last night. This morning it is a brick. No light, sounds, totally dead. I have to work from home and all Apple support did was have me try to zap the PRAM. I’ve been scouring the internet for help and I’m finding a lot of folks with the same problem. With everyone working from home due to COVID-19, Apple needs to fix this now! Tim Cook, please get on this!

Apr 13, 2020 5:47 PM in response to tim01

Reading every one of the responses to this issue I think it is an issue in the software update. Today, I opened the System Preferences and opened the Software Update icon which has had that red circle with the number one in it. It's had that since I tried to install it 5 days ago and jumped through hopes to get my 2017 iMac up and running again. But instead of having the System Update listed it had an update for my Epson printer. It does that sometimes so I installed that. Everything went fine. Then I noticed that the statement on the screen after that said "Your Catalina 10.15.4 is now up to date" and I no longer have that red indicator that there is a Catalina 10.15.4 update waiting to be installed. How does that happen? Has that OSX update been pulled? If I see that another update has been posted, I'll come here to see how YOU guys are doing.

Apr 14, 2020 6:52 AM in response to tim01

For what it's worth: here installed the supplemental update macOS Catalina 10.15.4 on a MacBookAir (2017 model) on 09 April and on a MacBook Pro (late 2013 model) on 12 April, with both I have no problems.

At the time of the update only an external hard drive that functions as a Time Machine is connected.


Apr 15, 2020 6:37 AM in response to markhowellsmead

Sorry to hear about this man. That's frustrating. I hope you have a backup to fall back to if no solution in the short time.


For me my iMac 4K Retina updated without a problem as some have reported that they had not issue. But my MacBook Air 2013 refused to update. I tried it more than 4 times, it just restarts and update does not apply. This happened I think with the first release of Catalina and as some have stated, I've not had this issue before where any of my Mac won't update.


I've noticed a decline in quality not only on MacOS but on tvOS, iOS, iPadOS and WatchOS. I report every time but am tired. They are just too much that I don't bother anymore. I just make sure I have a backup in case things go south. This is my personal view so you may not agree but  seems to be focussing on money first, quality later from my personal view. So they still value quality but it comes second place after money. The thing is quality will bring in the money but money may not always bring in the quality. I might be wrong but it's what I've observed for some years now. I hope am wrong because I've enjoyed computing since I moved to  since 2008. Anyhow, for my personal computing, they are still by far the best but I have to call them out when I have reason to. My friends and colleagues were surprised. They said to me: Oh, I thought  could do no wrong. I said that was a wrong assumption. Just because I speak good of  and with good reason does not mean that when they make mistakes which everyone does, that I won't call them out. Anyway these are my personal views so you may not agree.

Apr 16, 2020 8:58 AM in response to Robotical

Glad you were able to get your Mac back online!


One quick note, I updated my article to explain the data erase thing. With Apple Configurator 2 version 2.12.1 it changed the restore option to reinstall BridgeOS and erase all OS and user data.


You now have to use the Revive option, this option only reinstalls BridgeOS but retains OS and User data.


https://mrmacintosh.com/how-to-restore-bridgeos-on-a-t2-mac-how-to-put-a-mac-into-dfu-mode/

Apr 26, 2020 9:10 PM in response to tim01

My 2019 16-inch MBP reboots randomly from sleep mode. I'll shut the laptop and go to open it again a bit later, seeing that I have to sign in after a full re-boot. This happened to me 3 times today. I keep getting messages like "an error has occurred" and it asks me to send apple a report of what happened. Also, I'm pretty sure this auto-installed on my computer because I never would have done this voluntarily with so many known issues.

Apr 28, 2020 8:44 AM in response to tim01

I Too am having issues.. 2019 MacBook Pro, will not take the supplemental update. Machine will appear bricked, after doing multiple attempted commands (forced restart, restore mode, safe mode) it randomly starts up hours later with the update not completed, this has happened close to 10 times. I have turned off auto update for now as I can't afford to brick my machine

Catalina 10.15.4 Supplemental Update Has Issues

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