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Hi it’s been a few weeks that I’ve been noticing that I cannot take a video on any app on my iPhone and I cannot take photos on my camera app but I can with other apps. I tried restarting the phone and deleting many photos (I do have sufficient storage left), I’ve also tried updating the IOS but there’s no difference and I’m still experiencing the problem. It’d be great if there’s a way out
iPhone 6s Plus, iOS 13
Hello fionaa0501,
Thank you for following up.
Next, make sure that you have a current backup. If you don't have one, you'll want to make one now: How to back up your iPhone, iPad, and iPod touch.
After ensuring that you have a current backup, the next step to take is to restore your iPhone using your computer. This will erase your device, but you'll be able to move your information back from your backup. Initially, set up your iPhone as a new device to test the issue. Here are the steps to restore: Restore your iPhone, iPad, or iPod to factory settings.
If your camera works as expected after setting up your iPhone as new, then you can restore your backup to your iPhone to again test the issue: Restore your iPhone, iPad, or iPod touch from a backup.
Take care.
Hello fionaa0501,
Thank you for following up.
Next, make sure that you have a current backup. If you don't have one, you'll want to make one now: How to back up your iPhone, iPad, and iPod touch.
After ensuring that you have a current backup, the next step to take is to restore your iPhone using your computer. This will erase your device, but you'll be able to move your information back from your backup. Initially, set up your iPhone as a new device to test the issue. Here are the steps to restore: Restore your iPhone, iPad, or iPod to factory settings.
If your camera works as expected after setting up your iPhone as new, then you can restore your backup to your iPhone to again test the issue: Restore your iPhone, iPad, or iPod touch from a backup.
Take care.
Hello fionaa0501,
Welcome to Apple Support Communities. It sounds like you're having trouble taking photos and videos on your iPhone. I'd be happy to share information that may help.
First, try the steps here: If the camera or flash on your iPhone, iPad, or iPod touch isn't working.
If you're still having trouble with the camera, please reply with the following details:
Take care.
Hello fionaa0501,
Thank you for providing the additional information.
Do these issues occur while using the front-facing camera, the rear-facing camera, or both?
Also, check to see if you have any available updates for your iPhone: Update your iPhone, iPad, or iPod touch. (Be sure to have a current backup prior to updating.)
Take care.
Hi thanks for reaching out. I tried the
things that had been mentioned in the article and unfortunately, they did not
help.
What exactly happens is that, when I try
to take a photo, my phone becomes really slow. I realised that I need to press
and hold to take a photo, and I cannot take a burst at all because it only
captures one photo. And, when I try to take a video, my screen blurs up and
goes back to normal and when I click the record button, it looks like its
recording for a few seconds then goes back to how the screen should look before
recording the video.
Hope my explanation makes sense.
Hi fionaa0501,
Thank you for taking that step.
For more help with this, please Contact Apple Support.
Take care.
This doesn't work on my eyephone 4S Pro
i already updated my phone to the latest ios and yes, that happens with both rear and front camera
hey i did all that u had asked me to do and unfortunately, my camera is still the same :(
Cannot use the camera app at all
