Cannot download Catalina from App store

I have a late 2014 Mac Mini with sufficient memory and space to run Catalina. Currently I am running 10.11.6 El Capitan. I want to upgrade to Catalina. But whenever I try to download it from the app store, it only downloads for a short while and then nothing ever appears in my downloads, or on my desktop, or anything I can do to install Catalina. It seems like nothing is being downloaded at all. Where can I get Catalina? Do I have to upgrade to Mojave first?



Posted on Apr 9, 2020 8:06 AM

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34 replies

Apr 10, 2020 12:51 PM in response to Nicleb

From that page;

macOS Recovery exceptions

The version of macOS offered by macOS Recovery might differ in certain circumstances:
If macOS Sierra 10.12.4 or later has never been installed on this Mac, Option-Command-R installs the macOS that came with your Mac, or the closest version still available. And Shift-Option-Command-R isn't available.
• If you erased your entire disk instead of just the startup volume on that disk, macOS Recovery might offer only the macOS that came with your Mac, or the closest version still available. You can upgrade to a later version afterward.

You and the other interlopers who have commandeered Ebedgert's thread are offering bad advice and confusing the issue. Proper Apple Support Communities ettiquet is to start your own topic with your issues.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot download Catalina from App store

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