Apple sent left AirPod with 2D3 firmware

The only fix is to ask for a Senior support person and tell them to send you a new set including the case. They will take out a hold in your credit card and once you receive the the pair and the return FedEx label you need to send back the old pair in the same box. I had to call them a bunch of times to get that return label. It comes via email from FedEx - not from Apple. The new set came with both on 2D3.

Just call AppleCare and ask to be transferred over to a Senior Advisor, they should be escalating higher up and you should end up with a totally new replacement (of all parts, Left Right and Case)

Idk what would happen if your not in Warranty Though, but I mean, they messed up so they should be covering costs related to that.

So as of today after communicating with Apple Support for a month, Apple is sending me a new set of AirPods today. I have had 2 replacement cases and 3 sets of left and right replacement AirPods for the past and none of them worked because they kept sending me the 2d3 firmware ones that wouldn’t pair. Thank God I was able to research the issue myself and finally figure out was wrong. This time they are sending me new AirPods without putting a hold on my account. Looks like Apple is finally acknowledging this issue. The 2nd Apple Support Senior Advisor said today Apple is trying to collect all of the 2d3 firmware AirPods back now, so I would try giving them a call back. This has been so aggravating and some days wasted hours of my time, but hopefully this issue will be finally resolved.

I’ve been going through the same issues as everyone on here. I received two replacements one with a 2d3 firmware and one with another. My advice is have them assign someone to your case that way you can work with the same person. My guy was super helpful and sent me out brand new AirPods in a sealed package not 3 separate items.

I finally got support to just send me a whole new retail package...new case with two new airpods

After weeks of trying to pair a couple diff 2D3 replacements, then realizing when this discussion started that it was impossible, I convinced my Apple Support Tech of the issue and had a week of waiting for a Senior Tech to call me. She then said they are trying to collect all the 2D3s out there (?). She has said she is sending me a complete AirPod set at no cost for all my trouble. I do not have them yet, mind you, but am hopeful.

I am under the year warranty still, but that hasn’t come up except when I was getting the single replacements (2D3) over a month ago.

I also have this issue. Has been going on over a month and a half. Plenty of replacements sent back and forth from Apple. After speaking with senior advisor and engineering, they have requested that I send the whole set back to them and they will send a brand new sealed replacement set. They sent me a fed ex label to send it back. Well I did that and they received them back and last Friday sent me an email that my new set “ will ship soon “. Well as of this writing they still haven’t shipped.

In a time when we are working from home, I need these more for video conferencing than for music. Apple has really let me down this time.

You are right. Apple dropped the ball.

Only one or two affected have said they have their new working set.

Very bad timing for the molasses getting up to speed, & I’m not even sure most techs know about 2D3 yet. Solution far from streamlined.

I had to send in my left 2D3 replacement before they would send new set. Apple also received mine last Friday & no news of shipping to me.

Oh no!^ I hope this is getting resolved for you.

I just today got a new set, case & all. A senior tech arranged. They work straight out of box, older firmware...

This whole process took about 6 weeks but the first 4, support didn’t know anything about 2D3.

You don't appear to be alone with this issue. Currently, the workaround is to wait until Apple provides the 2D3 update for existing AirPods.

I've had several replacements and they all come with the left AirPod with the unreleased firmware. I’ve been battling with Apple for 3 weeks now and the techs say they have no idea what I’m talking about. I reached out to every tech magazine and reporter I could and finally it’s getting some attention but not from Apple. See my story here. https://www.imore.com/apple-shipping-single-replacement-airpods-new-unreleased-firmware-and-people-cant-use-them

Yep, they are replacing mine with a brand new pair according to the senior rep I spoke with.

I too had the mismatched firmware with a new right airpod2 on 2D3.

Today I was finally able to match my airpods with the new 2D15 firmware.

Try again, to see if it downloaded to all of you.

A lot of the tech people at Apple don’t even know this is going on. After spending 3 weeks going back and forth and ordering 3 replacements, I was able to google the 2d3 issue and bring it to their attention. It’s been a waste of my time. Better communication is needed.

I just wanted to add my voice to the group who has ordered a replacement and received one with the 2D3 firmware. Thus, it won't pair with the existing airpod. I did contact apple support and after 45 minutes they agreed to send me two new airpods (one L one R). They arrived today...the left is 2D3 and the right is 1A691. So again, they won't pair with eachother and I get the flashing amber light with no ability to reset it to white. But I have two single working airpods. I don't know what to do now.