Apple sent left AirPod with 2D3 firmware

I spoke to Senior Adviser Jeff who offered to send me a 4th set but they would come in 3 separate boxes and he could not check the firmware before they went out. Of the previous ones, the left Airpod is always 2D3. The will NOT check the firmware before they send it out.

Just to update everyone on my airpod journey. I talked with the apple tech at 7pm yesterday evening about the replacement airpods having the same firmware issue as the first one sent out. She was pleasant and spent one hour having me do a number of things I knew would not work (note: I did not know I could be asked to elevate to a senior adviser). She is sending my info on someone else and scheduled a call back with me tomorrow night. I will let you know what they say after I talk to her tomorrow. It seems like getting everything in one case (retail style) is the only way to guarantee not having mismatched airpods.

Further, I don't even know that waiting for 2D3 to release formally will fix the issue, since I don't know if the firmware will update will only one airpod present.

Went to senior rep again. They emailed me Diagnostic tests to do and had me go through pairing and stuff so the diagnostics could be sent to engineers. I was told I should get a full return after they review this stuff but I won’t know for a day or 2

That’s what my last tech told me until I was sent separate packages as usual. I believe the best way to see if they are truly sending you an entire new boxed AirPod set is to track your order. If you was given multiple tracking numbers, then odds are u are getting separate packages which will most likely have a “2D3” AirPod shipped. As of now, I’m just waiting for Apple stores to open to try to get this situation resolved because I find it crazy how we know more about this 2D3 firmware than the techs(well techs I’ve spoken with) and I’m so tired of going through the same steps and the same outcomes with them....3(maybe 4) weeks of the same, unresolved “solutions”.

Chances are the replacement left one will be 2D3 since they’ve been shipping those for a few weeks now. Since you initiated the repair before your warranty is up, they’ll follow through until the problem is fixed. Good Luck.

The returns label should be in the bag with the replacement?

I got mine that way.

They sent me out a replacement pair last week but they are still not connecting...

Yes. I received a complete new set. 2D3 firmware for box and now they work.

I had the same problem with my new right Airpod. Today I was able to make them work together. I think Apple released the update of the firmware 2D3

I’m going through the exact same thing, three week length and all. I’ve had multiple replacements but every left AirPod comes with the 2D3 firmware(only left). What’s making me extremely angry about this is the fact that they act like they can’t just send an entire new AirPod set. They’re sending out AirPods with a firmware that isn’t released to the public, yet we have to bite the bullet on not being able to use both AirPods simultaneously??! And to top it off, Apple hasn’t even released any information concerning this matter. They’re not acknowledging this or even taking responsibility publicly for this huge mishap. They also haven’t even stated a release date for this 2D3 firmware. This is a huge aggravation!!

They don’t seem to care. Our numbers are very small. Mine are still under warranty and they keep offering to send me a single replacement. Done that. No good. The guy I spoke to was getting annoyed with me and kept suggesting that I was doing something wrong. I’m beyond frustrated.

Same here. Depending on how long they allow this issue to continue, this will most likely be the last set of AirPods I purchase. I’ve been waiting almost 8 hours for tech support to get back with me on this issue and it doesn’t seem as if they will. Customer service and tech support need an “update” as well...they’re “buggy” too, lol. In my opinion, based on the tech support operators I’ve came into contact with, they’re aren’t very helpful in coming to a reasonable solution.

Thanks for this info. Please let us know if they send you an entire new AirPod set fresh out the box, oppose to separate AirPod(left and right) packages. I still haven’t received a callback nor a returned chat message from the tech I was conversing with days ago. I’m stuck here with **** AirPods I can’t even use simultaneously and the Apple tech supporter has shown know concern for resolving this issue. I find it ironic how I haven’t received one of those “survey” emails asking me about my last experience with this tech operator, lol. He or she must’ve not logged our chat exchange. If so, smart move because I will definitely give this person all “zeros”!!

Giving an individual 0 for something they can't fix is a jerk move. Not the rep's fault if Appel is sending out AirPods with a non-working Firmware.

Surveys are for the advisor individually, not the whole experience. There's apple.com/feedback for that.

Whatever your name is, the zero is for not getting back in touch like he or she said she would. The zero is for lying about doing so. The zero is for poor support by clearly displaying a lack of concern of keeping me informed of my issue that I contacted them about. Read my comments carefully before u speak on them. U must be an Apple tech or maybe even the tech I talked to.

They have sent me a left AirPod with 2D3 3 times now in the last 2 weeks. I have told them every time to send one with proper firmware yet this keeps happening. Currently in hold for over an hour waiting to talk to them for the 4th time. 10-12 hours into this at this point. Mind blown