Apple sent left AirPod with 2D3 firmware

Having this exact same problem received a replacement left AirPod and it’s running the 2D3 firmware I spoke with a The senior tech advisor who want to wanted me to first take the left connected to my phone listen to audio on it for at least 30 seconds and then put it back in the case and let the firmware update which I have done but the firmware isn’t updating this is so frustrating has anyone had a resolution??

Yeah now basically I can pair the left AirPod but it won’t even recognize the right so my right AirPod is completely dead. I called and spoke with a senior advisor again tonight And she was really cool she said she was assigned to my issue until it’s resolved so I can just go directly through her. I told her about my issue & that I recently found this thread. She basically said the engineers are asking the advisers to collect logs on the issue and they’re trying to figure it out. So she downloaded the diagnostic logs from my phone and told me it would take about four days to hear back from the engineers. (I tried to just ask for a new pair of AirPods because this sucks! Just fix it! It’s not my negligence that is causing the issue bite the bullet and just replace them.)

The rep was really conciliatory and cool when she asked if I could wait til Saturday.. so meh

I guess it’s a wait a see thing...

i’m super interested to know what they do for you? Definitely fill us in once you hear back! 🤞🏼 Hopefully they just replace them

*Also The rep told me tonight if they do replace them It sounds like a little bit more of a process because as opposed to getting a refurbished “New” pair From the repair facility it would be a ticket through the Apple store due to Covid Closures or Something. Which would explain why they’re so reluctant to out right replace anything, if all of the products being out replaced at this time are brand new as opposed to refurbished products I’m sure they are encouraged to use replacement as a Very Very last option.

So maybe we luck out and get Brand New AirPod replacements

I am also having the same issue! My warranty ends on April 18th and I originally requested a replacement for my right AirPod (because the sound was incredibly low I could barely hear anything unless I changed the balance). The new right AirPod arrived yesterday (4/15) and I did all the steps required to pair the new right AirPod but nothing was working. I realized I was able to pair them both but separately. Meaning either only the right or left would work. I was in contact with a service rep via iMessage and they told me to check the firmware and perform an update. As it turns out, the new right one was running 2D3 and they instructed me to run the update on that one although I knew it would not work. They ended up having me request a replacement for the left one as well. Does anyone know what I should do if the new left one does Not pair, especially since my warranty ends in 2 days?

Well like others i have lost hours to this issue. I agree with others that Apple are side stepping this and not being customer focused. A solution that would be customer centric would be to ship a replacement before having to return the fault 2d3 set to them, they can do this for individual buds why not for the unit!!!!!! Come on Apple, think what could help you restore some credibility with your customers with a problem that is of your making. A estimated 2 week turnaround is unacceptable. This is in your power to make good for your customers who you want to come back to you to buy more in the future.

I went through the same process and finally got a new working pair sent to me. Problem is it didn’t get a return label to send back the old pair. But they took a hold out on my credit card. Did this happen to anyone else? Did you just mail them back without a custom label?

When I got single replacements that would not pair - yes - label was under the shipping label on the bag. When I received a brand new set including case (that work fine) they came in a brown box with no return label. Email from Apple that provided me with tracking info said FedEx would be sending me a return label. Never received any email from FedEx - have contacted Apple Support multiple times. Meanwhile my credit card hold went away...

100% agree. 100% same situation. Finally received my last Fedex label this morning I’m on day 29 since this started. I need them for work too this sucks so bad and could have been taken care of in one day!

In the same boat. Received an email saying they will ship replacement and they put a hold on my credit card. This was last Friday. Nothing has shipped yet. Next week will be one month since this all started for me, still no resolution.

Have this same issue, my replacement left AirPod came today with 2D3 firmware. I can pair both AirPods to my phone separately, but can't get them working together. It's ridiculous this hasn't gotten more traction from Apple when so many people have the same issue, I expected better from them.

I've now had 4, 2nd gen left Airpods - all 2D3. My son bought a new set online last week and they are both 2D3 so maybe I could get a right one to match soon. We're a small group and they just don't care. Week 7

If your son’s are 2D3, doesn’t that mean 2D3 is now released firmware? I’ve had diff firmware b4 on 2 pods, and it was a pain, but they eventually matched up. I thought the whole thing is 2D3 not released.

Apple's customer service is absolutely garbage.

I've been dealing with this problem over a month and still no solution.

I will not go through getting replacements airpods in 3 different packages, and end up with non-working ones again, just to go through this again and again.

Holding authorization is one thing but after going through multiple attempts & failure, I don't understand why I'm agreeing in putting hold when Apple can't even ensure that correct replacement will be sent. Such an embarrassment.

I have my own post re this from a month ago. I don't know about you guys who had it fixed (or gave up) but my problem is still on-going and happening.

I also got CONNED into buying a $69 replacement for a right AirPod that is useless thanks to the 2D3 firmware. Really, Apple?! What a scam.