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White circle on lock screen / Face ID not working

Recently on my iPhone 11, there’s been this white circle in motion on the top of the lock screen that I’ve never seen before. When I swipe up to unlock, it’ll say Face ID as usual, but nothing happens and a

couple seconds later it’ll ask me to enter passcode instead. I have all the Face ID options turned on in the Settings. So for the past couple days, I’ve only been able to unlock the phone with passcode. Anyone know what the circle means and / or how to fix this?

iPhone 11, iOS 13

Posted on Apr 9, 2020 5:43 PM

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Posted on Apr 9, 2020 5:57 PM

Perhaps this article will help:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


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White circle on lock screen / Face ID not working

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