Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iphone 11 randomly shut off and will not turn back on

My iphone 11 shut off randomly and no matter what the device's screen will not turn back on. This phone is brand new (less than a month old).

iPhone 11, iOS 13

Posted on Apr 10, 2020 7:44 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2020 8:24 AM

  1. Try to Force ReStart your iPhone as shown in this article by Apple ➔ How to Force ReStart your iPhone
  2. If the above does not work then then follow the instructions in this article by Apple ➔ If Your iPhone is Non-Responsive or Frozen


Axel F.

1 reply

My iphone 11 randomly shut off and will not turn back on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.