Can't get into iPhone

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Level 1

8 points

Can't get into iPhone

Hey all, I cracked my iPhone X's screen today to the point where I can't use the touch screen. I can see most of the screen still, but it is unresponsive. I can't access anything on my iPhone, (unlock iPhone to use accessories notification) so I can't plug it into my computer to back it up. With the newest iOS, Apple made it a setting where USB accessories can't be used without having the iPhone unlocked first, which I nor many people didn't know about. Obviously this is useless to me now. Before I knew this, I read to buy the Lightning to USB 3 adapter and to plug in a keyboard to unlock the iPhone. I spent $40 on one at Walmart just to find out that I can't use it. I can use it on my iPad easily, but not the iPhone. I can't unlock it with Siri, with my iPad, with my laptop or my Apple Watch. I can't even call Apple off of my Watch because I can't unlock my iPhone. This is ridiculous! In a world where everything's connected, why can't my Watch even unlock it??? Apple's website doesn't have a chat thing for some reason, does anyone have a solution so I can get my iPhone backed up?

iPhone X

Posted on Apr 10, 2020 6:08 PM

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Answer 1

sberman

Level 10

272,436 points

Apr 10, 2020 6:19 PM in response to Warrenrox

Backups must occur before catastrophes. After a catastrophe, it is too late.

Warrenrox wrote:

Apple's website doesn't have a chat thing for some reason

They do have this.

Contact - Official Apple Support

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Answer 2

Apr 10, 2020 6:21 PM in response to Warrenrox

Actually, that wasn’t the newest iOS, it started with iOS 11 almost 3 years ago, and was announced and documented back then and has been in every manual since. And there is a setting on the phone to disable that feature, but now it’s too late.

But your real problem is that you don’t keep regular backups. And there’s really no reason not to, as you can turn on automatic backups and the phone will back up every night while plugged in and connect to Wi-Fi.

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Answer 3

Warrenrox Author

Level 1

8 points

Apr 10, 2020 6:54 PM in response to Lawrence Finch

It just sucks that everything is right there on the iPhone, I can even see notifications but I can't get in. My iCloud is full so I haven't been able to back up for a few months. Thanks for the help though!

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Answer 4

Apr 10, 2020 7:00 PM in response to Warrenrox

Warrenrox wrote:

Where is the chat on that site you sent? I can't make calls and see nothing for a chat

Chat is not always available, it depends on staff availability. And under present circumstances staffing is more limited than usual.

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Answer 5

Apr 10, 2020 6:20 PM in response to Warrenrox

If you didn't back up before you broke your phone, it's sadly too late to worry about it now. The time to backup is before you break your phone. Sorry.

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Answer 6

Warrenrox Author

Level 1

8 points

Apr 10, 2020 6:56 PM in response to sberman

Where is the chat on that site you sent? I can't make calls and see nothing for a chat

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Answer 7

Apr 10, 2020 6:57 PM in response to Warrenrox

You could pay 99 cents a month for 50 GB iCloud storage.

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Answer 8

Warrenrox Author

Level 1

8 points

Apr 10, 2020 7:00 PM in response to Lawrence Finch

That's what I have, those darn photos! Guess I'm gonna turn off cloud storage on those and keep them on google photos to make sure I always have space!!

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Answer 9

sberman

Level 10

272,436 points

Apr 10, 2020 7:01 PM in response to Warrenrox

Warrenrox wrote:

Where is the chat on that site you sent?

Drill down into the site.

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Can't get into iPhone

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