"A problem repeatedly occurred with..." in Safari

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Level 1

9 points

"A problem repeatedly occurred with..." in Safari

Was having a problem with Safari continuously reloading certain pages and followed others' instructions to clear all history, cookies, and caches. I then quit Safari and reopened, but the problem still occurred. I saw in a closed thread that someone suggested using EtreCheck to get help diagnosing the problem. I looked at the report myself, but everything looks normal to me (not that I actually know what I'm looking for). I would appreciate someone's help!

Also, something I forgot to include in the report description is that this didn't start until maybe 10 days ago.

EtreCheck Report

MacBook Air 13", macOS 10.13

Posted on Apr 12, 2020 12:26 AM

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Answer 1

Top-ranking reply

dominic23

Level 10

84,018 points

Apr 12, 2020 8:55 AM in response to Chai_Robin

From the EtreCheck report:

" Adware - Adware detected.

Poor performance - EtreCheck report shows poor performance. This is unusual.

Software/hardware problems - Software is causing performance problems."

Etrecheck report

Scroll the sidebar up and click the Security button.

On the right side you may see a "Remove....." button click it to remove adware.

Test.

If this doesn't help:

Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

For instructions: Install Malwarebytes for Mac v4 Uninstall Malwarebytes for Mac

Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

Restart the computer and relaunch Safari holding the shift key down.

Scan for Malware again.

Test.

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Answer 2

Eric Root

Level 10

685,251 points

Apr 12, 2020 9:41 AM in response to Chai_Robin

After doing the above, if you still have problems see Safari 13 and High Sierra problem with "a problem repeatedly occurred"

https://discussions.apple.com/thread/251213636

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Answer 3

Chai_Robin Author

Level 1

9 points

May 6, 2020 2:12 AM in response to Chai_Robin

The solution in the conversation Eric linked has resolved the issue! Looking back at that conversation as I'm writing this, I realize I didn't do a backup before downloading. I haven't had any problems thus far, but I would encourage others to do a backup as he suggested in the thread!

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"A problem repeatedly occurred with..." in Safari

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