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Have just purchased a new MacBook Air (2020 model). Have bought to use for home working (Zoom meetings, etc) and the image is really grainy when using Zoom or FaceTime. Is this normal with Macs?
MacBook Air 13", macOS 10.15
i've just taken delivery of my MBA 2020 and the camera image is so terrible I am not sure what to do about the machine now. I paid to have a ton of upgrades so overall this was a £1800 machine. The camera is about the worst i have seen since laptops started coming with in-built cameras. I hope, Apple, you find that damning... but i suspect you won't care. The web is awash with similar complaints. To see someone commenting saying wipe the screen and check your internet connection; it's just offensive. The camera quality is so bad in low light that i can barely even recognise myself. I joined a video call the other night and everyone was commenting about how bad it was, unprompted. I genuinely don't know if I will keep this macbook... i feel like it will be my last, at least, if this is the type of thing we can expect. Apple support were meant to call me back this evening to discuss it but what a surprise, they didn't.
I did ask a person on the other end and they said it’s not clear , grainy and dark not clear . So there is definitely an issue . So frustrating
They will only do something if there is a massive campaign. There is a P E T I T I O N you can sign. If you google 'call for apple to recall macbook 2020 change org' you will be able to find it.
Apple will only do something if there is a massive campaign. There is a P E T I T I O N you can sign. If you google 'call for apple to recall macbook 2020 change org' you will be able to find it.
Hi, my brothers iMac air does the exact same thing. It’s so frustrating when I use it and he does.
Welcome to the SAD Club.
Just one Q...did you buy it online from the Apple website OR from the Apple authorised dealership?
:( I bought it from Apple website. So, am I hearing that Apple did not do anything about it yet?
Did anyone try replacement and have been successful?
This didnt work for me ...still same poor quality.
Buy a web cam: it is unfortunately the only solution. Idk why apple doesn’t issue a web cam to everyone who purchases it as it’s obviously a huge issue.
Welcome to the frustration club. We are all in the same boat. No resolution yet from Apple. 🥵
Grainy image/mine using zoom. This just happened. I have a MacBook Pro laptop purchased two year ago. What can I do?
Buy an external cam.
Search for "Call for Apple to Recall Macbooks from 2020" - First hit. Please do! The quality of the camera is horrendous and needs to be fixed.
I can't really believe how bad this is. I was on a Macbook Pro mid 2014, and move to this one --- How can this be possible!? Is a TERRIBLE camera.
idk why but when i open camera on my mac air m1 it is kinda blurry too
Grainy Image on MacBook Air 2020
