Have just purchased a new MacBook Air (2020 model). Have bought to use for home working (Zoom meetings, etc) and the image is really grainy when using Zoom or FaceTime. Is this normal with Macs?
MacBook Air 13", macOS 10.15
i've just taken delivery of my MBA 2020 and the camera image is so terrible I am not sure what to do about the machine now. I paid to have a ton of upgrades so overall this was a £1800 machine. The camera is about the worst i have seen since laptops started coming with in-built cameras. I hope, Apple, you find that damning... but i suspect you won't care. The web is awash with similar complaints. To see someone commenting saying wipe the screen and check your internet connection; it's just offensive. The camera quality is so bad in low light that i can barely even recognise myself. I joined a video call the other night and everyone was commenting about how bad it was, unprompted. I genuinely don't know if I will keep this macbook... i feel like it will be my last, at least, if this is the type of thing we can expect. Apple support were meant to call me back this evening to discuss it but what a surprise, they didn't.
My email bounced back as well! Besides complaint/feedback/trouble ticket, I am hoping someone at Apple would be watching # of returns on an item as that means losing money :) I have already returned twice as I was told first time that may be this piece is defective and so I bought the second but with no luck!
Very upsetting to see that my 2013 MacBook Air has better camera quality than my 2020. Very unfortunate downgrade.
Used screen cleaning gel and ensured my internet connection was up to par, it is simply the device.
I agree! The camera quality is worse than my MacBook Air 2015... In my opinion Apple needs to do a recall and fix the camera!! Its 2020 and the front facing camera on an apple product is grainy! Come on apple, you're better than this... Truly disappointed...
I just bought mine to teach from and have the same issue. I'm so disappointed. The only reason I got it was to teach from. I know it's not internet because I have my old MacBook up and its camera is just fine.
I'm pretty sure it's not the Internet (mine is very fast - 350 Mb). It's not an issue of luminosity too: even my old 2010 Macbook has a better image under the same light. And I should add something else: this machine is overheating! I read about it, and just discovered it is another problem with MacBook Air 2020! Apple, shame on you!
Seconded - I just purchased a 2020 MBA and the camera quality is much worse than my 2013 MBA. If there isn't a software fix, I'm considering returning it given all of the time I spend in meetings on Zoom...
I just bought my rose gold Macbook Air and man, I’m pretty disappointed in the camera. I’m not a big tech person. I use my laptop for all the toys it comes with like camera, Facetime, Zoom and all the other things I don’t need. I link my Iphone and Ipad info and mostly use the internet for mail, browsing and streaming.
I unfortunately will be returning this product because of the bad quality camera. I don’t see too much of people especially with COVID happening and when I opened the camera today, I was very surprised since my Iphone and Ipad are better quality and are older apple products. This was a dealbreaker for me. For the money I paid, it’s just not worth having. ); #Sad
Yes Very Very Bad Quality Camera, Even My IMAC 2012 Model and My 2009 Mac book pro 2009 model Camera Quality is crystal clear HD Quality. Apple should find the solutions, i even checked camera specification with my old models Imac 20012 and 2009 Mac book pro, it's same Camera Specification. i don't understand then why the Camera Quality difference.
Need Clarification for Apple
I am also so disappointed!! I just upgraded from my Mac air 2013 to a 2020 model. I am so upset the camera is unclear and very bad quality compared to my old model. I am a professor teaching all courses online. Now i use my old pc for classes ( although slow) and the new one for research!!
Apple I didn’t expect this at all!!
I agree, absolutely worthless! Had I know it was this bad I would have thought differently. Apple just gave itself a black eye on this issue. They would have been better off not putting one in and lowering the price. I'm not happy I had to spend even more money to buy an external web cam. I'm dreaming but Apple should reach out to all who have this issue and help resolve customer satisfaction.
I just bought this laptop a few weeks ago and the camera is absolutely terrible. I had called tech support to address the issue. I've had several people tell me that it is possibly my lighting quality, when there is plenty of lighting. I've also had the technicians tell me that it is the software the causes the issue. They advise I swap out my laptop for a replacement. STILL an issue. Really disappointed in the quality of the camera and how grainy and pixelated this is. For goodness sakes, the newest iPad pro has better camera quality than the laptop. How embarrassing for apple!
I purchased 2 for my twin daughters, which are freshmen at college in Virginia (17.5 hrs away), if I’d known how terrible the FaceTime was going to be I wouldn’t have invested in the 2 MacBook Airs that I purchased. Highly disappointed!
I just purchased the MacBook Air and the picture quality is terrible. I spend time speaking to tech support and was told that it was the adjustment of the display which we changed and it look a little better but nothing compared to the quality picture I had on my 2013 MacBook Air. Not only is the picture grainy the color is off with a yellow ting which even show up on the pictures I downloaded from my old Mac. The tech said I was the only one that they knew of that had this issue yet here I am with 900 other people. I am thinking of returning and getting my money back and I've been an Apple customer since the 80's. The whole point of the new MacBook was for Zoom meeting and it's a terrible picture.
Disappointed!
I went over a list of questions for best laptop for me with an Apple Sales person. We agreed that the new MacBook Air was my choice because of it's speed and photo quality.... however because I'm Deaf I use sign language every day on video chats. FaceTime, Zoom, Skype, Facebook and Line. Not only that I teach sign language on ZOOM too. I was so disappointed to find a grainy and blurry appearance of my self on screen. I cannot let this happen. Now I have to take my MAC back and get a different laptop.
I've always liked MacBook Air because of how it the panel is designed. Best for my wrist. I hate MacPro. It hurts my wrist.
Yup! I am a teacher at a Deaf school. Distance Learning, Zoom and Google Meet sessions, FT, etc!
Quality is horrible. I sent my 2020 MacBook Air back. I hope they offer a solution to the hundreds of people complaining about this !
Grainy Image on MacBook Air 2020
