Have just purchased a new MacBook Air (2020 model). Have bought to use for home working (Zoom meetings, etc) and the image is really grainy when using Zoom or FaceTime. Is this normal with Macs?
MacBook Air 13", macOS 10.15
Basically what it means is that they are very very aware of this issue.
Their process is to classify issues as either expected or unexpected. If it's expected it means it's "our fault" for not knowing the camera image quality is impacted by poor design not allowing for enough light to enter the lens. That they have no recourse to fix it. It is hardware and it's a design flaw. It actually has nothing to do with the camera quality. Not something they are currently able to fix. I said its false advertising and they said prove it. That's why your camera quality is better on older models. More light coming into the camera. Its beyond stupid they let this happen. haha Someone got fired for sure I imagine.
I have a Macbook pro 2019 I just purchased in Dec for 5500.
Its way better in natural light.
Who the **** has access to natural light in their office lol. I am lucky to have some and can see the clear difference, but at night it is unusable.
When I bought my computer for the Macbook pro this was still not classified expected behaviour. It became expected as I was negotiating with them.
This is why they sent me free accessories.
Now, they have changed the classification to "expected." This means you have no recourse whatsoever with Apple other than complain and hope they offer something in the future who those who did.
All you can do is return it and buy something else or wait for their next release otherwise.
Yes, you and all of these other people have fallen through the cracks. (As of Feb 25.) If "Apple cares" they would immediately fix this issue. They just pretend too like the others. Not a special company lol.
The screen is not delicate, but it shouldn't be messed with. Use a clean cloth to use near the camera.
I found some information on a facebook page called Macbook Air 2020 Camera Issues. Perhaps look that up and join it.
There is a P E T I T I O N you can sign. Unfortunately Apple keeps removing the link. If you google 'call for apple to recall macbook 2020 change org' you will be able to find it.
They will only do something if there is a massive campaign. There is a P E T I T I O N you can sign. If you google 'call for apple to recall macbook 2020 change org' you will be able to find it.
yea i know you're not apple. When I say 'you' it's like I'm shouting at the clouds I guess. There is no way to formally complain about the product. There is no complaints facility that I can see (maybe if I write to Tim Rice at the big doughnut silicon valley or something) and every time I raise it with apple support i get mysteriously disconnected. They (not you) do know it's a substandard product and I guess there is not much they would be prepared to do about it. I almost wonder if I should just return it.
Same here, bought it last wednesday. Totally dissapointed about the webcam quality. My 2015 Air was much better. Thinking about returning my Air if there is no solution. Worthless now we're using webcams a lot more during corona.
Second that!. I just purchased this $1500 underperforming laptop yesterday and then I opened the webcam...I swear to God!
At the store, I was filled with awe at the 2020 model and scorning at my ancient 2013 outdated one. Looks like the older version was way better (if not the best). I should have done my research with people before buying this...so I guess its my fault included.
The video quality is horrid and grainy, like dude...I paid you big bucks, for this crap?? Apple better do something about this...If not this is definitely going to be my last investment in Apple products. SMH
This really sucks, got the Air 2020 and its worse than the 2013 one ! Unbelievable the places apple has been cheaping out in, especially now during COVID where Facetime is such a big deal! Fix your grainy camera apple and I am on 1Gig line so don't tell us its the internet !
Exactly same experience. I have my 2017 MacBook Air doing a Zoom call with my brand new 2020 MacBook Air (straight out of the box). The two computers are side by side - same lighting, same everything. The 2017 camera image is crystal clear and the 2020 camera image is so blurry I am almost unrecognizable.
Its not fingerprints. Brand new out of the box. Side-by-side with my 2015, the 2020 was horrible. I sent it back.
First time I’ve been dissatisfied with an Apple product. I sent it back. If they don’t release a MacBook Air with a better camera, I will be forced to either by a PC (ugh) or buy an external webcam.
Apple isn't going to do anything apart from blame you ! they thought that they could increase their margins by cheapin out on the camera, unfortunately COVID caught them in the open. I wish someone from APPLE really reads the hundreds of comments on this forum and does something about it
Yep, experiencing the same here. I'm very disappointed, but it seems at this point that Apple has downgraded the camera hardware in the 2020 MBA. I'm hoping that somehow this will be fixed via update, but not holding out much hope. If it's truly a hardware downgrade, this is unacceptable for the price.
Recently got the new MacBook Air 2TB,though camera for zoom is the worst picture quality.Really disappointed as paid a very pricey amount.Its a total disappointment in year 2020 as such a big company didn’t work out this problem.I was big fan of iPhone though MacBook camera is the worst I must say.😢
We've just purchased a new MB Air 2020, and I'm absolutely appalled by the lack of quality with the webcam. At this price point they should be the very best on the market, but no, quite the opposite.
Looking back over this thread I'm shocked by the lack of response from Apple, but not surprised anymore, they really don't give a monkeys about the customer. If they had any respect for us, they would be offering a good quality aftermarket webcam at a massively reduced price. But........ they won't. Shame on you Apple.
I agree, absolutely worthless! Had I know it was this bad I would have thought differently. Apple just gave itself a black eye on this issue. They would have been better off not putting one in and lowering the price. I'm not happy I had to spend even more money to buy an external web cam. I'm dreaming but Apple should reach out to all who have this issue and help resolve customer satisfaction.
Grainy Image on MacBook Air 2020
