MBP 16" 2019 Crashed while Sleeping

Question

Level 1

13 points

MBP 16" 2019 Crashed while Sleeping

Just received my customised MBP 16" 2019 yesterday, evening and it has crashed three times in 24 hours whenever I closed the lid to put it to sleep while connected to charge.

Each time I open the lid again, it seems it has re-started again.

Mac OS told me it has crashed with the error info below:

panic(cpu 2 caller 0xffffff801be16487):

"AppleIntelFramebuffer::setPowerState(0xffffff86b0b6a000 : 0xffffff7f9f3a8d88, 1 -> 0) timed out after 45982 ms"

Anybody can advise or help me resolve this please? Really disappointed with the quality of Apple!

Error Report

MacBook Pro 16", macOS 10.15

Posted on Apr 12, 2020 6:55 AM

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Answer 1

Apr 12, 2020 7:56 AM in response to clevech

This is a known issue.

Download macOS Catalina 10.15.4 Supplemental Update https://support.apple.com/kb/DL2038?locale=en_US

this Supplemental Update addresses your issue.

If no resolve from >System Preferences>Energy Saver disable PowerNap

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Answer 2

clevech Author

Level 1

13 points

Apr 18, 2020 12:35 AM in response to clevech

MBP has not went into panic after Sleep since the following actions for about 5 days (sleeping at least once daily):

Updated macOS Catalina 10.15.4 Supplemental Update https://support.apple.com/kb/DL2038?locale=en_US
Reset PRAM/VRAM and SMC
Disabled PowerNap in Energy Saver for Battery and Power Adapter

However, the MBP sadly just crashed again after awaking it from sleep mode.

panic(cpu 0 caller 0xffffff8019a91b2c): Sleep transition timed out after 180 seconds while calling power state change callbacks.

panic(cpu 0 caller 0xffffff8019a91b2c)

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