Mac pro pro 2019 restart after sleep

fabrice164 wrote:

its is the laptop from my research institute. I have the administrator rights on it. As far as I know nobody installed this software on my machine and I cannot fond it on it. I already checked the websites you mention.

This sounds like the device is bound to Enterprise or JAMF, MDM, active directory list(?) etc....

Contact your "research institute" IT or support for your machine.

fabrice164 wrote:

I'm experiencing issues with my 2019 Macbook pro: it does not wake up properly after being in sleep mode, it often restart because of a "panic". Log message is below. Any idea ?

panic(cpu 0 caller 0xffffff800ae6041a): Sleep transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.driver.AppleIntelICLLPGraphicsFramebuffer. Thread 0x9e3d.

Backtracing specified thread

Backtrace (CPU 0), Frame : Return Address

<log report.log>

Intel Mac ? — Try resetting the SMC How to reset the SMC of your Mac - Apple Support

M1 Mac ? — M1 SoC - SMC reset equivalent is Shut down, close the lid 30 secs+ , reboot as normal

if no resolve—Try a SafeBoot How to use safe mode on your Mac - Apple Support

I see now <MacBookPro16,2> this would be Intel

ref: last started kext <com.paloaltonetworks.kext.> Try uninstalling this third party application. Look for an official in app uninstaller. If in doubt refer to developers website: search Support/Help

Third party AntiVirus is not recommended— it typically does nothing but add issues to the macOS and competes directly with Apples own built in security:

macOS - Security - Apple macOS - Security - Apple

Apple Platform Security - Apple Apple Platform Security - Apple Support

more—https://manuals.info.apple.com/MANUALS/1000/MA1902/en_US/apple-platform-security-guide.pdf

fabrice164 wrote:

Hi. Thanks for your help.

SMC/NVRAM reset, no change.

I did not find any paloaltonetworks.kext on my laptop. Instead I found several files/dir with the names paloaltonetwork, removed them but are constantly re-created...

<other files.log>

<paloalto files/dir.log>

Is this a personal machine or managed by MDM etc...beyond your control?

What is this software...? If it is third party anti-virus uninstall it.

Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus/VPN

all known to cause issues on the macOS.

Look for any built in or in-app uninstaller and use that. If in doubt refer to the developers website; Support/Help/FAQ/known issues/compatibility:

Contact a third party vendor

https://support.apple.com/en-us/HT201777

Uninstall the GlobalProtect App for macOS - Palo Alto Networks

Uninstall the GlobalProtect App for Mac - Palo Alto Networks

https://www.paloaltonetworks.com/search#q=uninstall&sort=relevancy