Ghost Touch iPhone XS max

Question

Level 1

25 points

Ghost Touch iPhone XS max

Hello,

I'm using an iPhone XS Max that has recently gone haywire. Approximately 2 months ago, it began swiping and pressing random apps and buttons on its own. Its as if there is a ghost operating the device. I've tried soft reset, hard reset, and even erasing all content and restoring as new device. Nothing seems to help. The device has no physical or water damage, and has not been jailbroken or dropped. These issues started out of nowhere. I've seen that other people with this model iPhone are having the same issues. Has anyone discovered a solution? Does Apple recognize this as a manufacturer defect? I've purchased several Apple products since the original iPhone, and have never had this type of random issue. HELP PLEASE.

iPhone XS Max, iOS 12

Posted on Apr 12, 2020 3:55 PM

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Answer 1

Lyssa

Level 8

41,405 points

Apr 12, 2020 4:10 PM in response to laddie357

If the issue persists without your case on it/no screen protector, you've tried everything. That means the phone has failing hardware.

Click on Contact Support in the upper right corner to reach out to Apple for assistance.

~Lyssa

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Answer 2

Lyssa

Level 8

41,405 points

Apr 14, 2020 4:00 PM in response to Cosmickarma

You need to contact Apple support as well; click on Contact Support in the upper right corner of the screen.

~Lyssa

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Answer 3

Apr 13, 2020 6:45 AM in response to laddie357

my iPhone XS has also been on a rampage lately- wreaking havoc- changing apps without any physical contact- making random telephone calls- playing random songs from my library and turning automatically on without prompting- I’ve had it since end of August - 8 months- never had a Pb with earlier models. What’s going on? Is there any way to fix it by oneself? Where I live, we have one more month of confinement. Thanks

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Answer 4

Lyssa

Level 8

41,405 points

Apr 14, 2020 4:00 PM in response to laddie357

Only Apple can say for sure. If your phone is out of warranty, you will likely have to pay for the repair.

~Lyssa

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Answer 5

Apr 23, 2020 3:11 PM in response to laddie357

is your iphone repaired? ihave the same problem right now

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Answer 6

laddie357 Author

Level 1

25 points

Apr 13, 2020 5:48 AM in response to Lyssa

Thanks. Would this failing hardware be a defect? I noticed that a lot of the iPhone Xs were repaired by Apple as a result of defective hardware. (That caused ghost touch issues) Do you think this is the same case?

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Ghost Touch iPhone XS max

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