Found a ton of Malware and Adware on my MacBook Pro- When I try to delete it, it just comes back into the folders I found it in, someone please help!

I have found a TON of malware and adware to the point of where the downloaded programs I had on my computer were basically masked, and used by his operating system or coding etc. I have found a lot of these to the point where I stopped looking. I reset my computer and wiped it, but whoever this is decided to get all their programs on my Mac OS system and it was basically full. There was about 30 GB left and I was unable to erase it because it was grayed out. I can't even update to the newest version of the Mac software because I either get an error or I have my screen turn grey and then goes back to the homepage of where I left off on all my applications that were opened. I believe this happened by him accessing my next work a few times through all the smart appliances I use (smart lightbulbs, google home, wireless printers, smart extension cords and google home etc. I do remember seeing a pop up after updating my VPN saying it would like me to add in a "HelperTool" which I stupidly did and this was not the first time I did this for a program as I thought back about it. I did an etrecheck report and it stated I had both adware and malware. After resetting and deleting everything is my Disk Utility where I wiped my Macintosh HD clean, reinstalled the latest version of software, and now I did erecheck again and this popped up: I have to many characters so ill post it in the answers tab- Notice: THIS has NO FULL DISK ENCRYPTION ON THIS ETRECHECK.



MacBook Pro 15”, macOS 10.13

Posted on Apr 12, 2020 8:06 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 14, 2020 9:17 AM

Hi AlwayHacked247,


first of all thanks for posting.


My advice? I would collect all my valuable data and store it in iCloud so no valuable data is ever gone (unless you delete it yourself ;-) )


Then I would clean install your entire Mac so you don't have to worry about leftovers of possible ad- or malware.

To do so (after backing up all the important data like documents and licenses of software) follow the following instructions on https://support.apple.com/en-us/HT204904


In your case I would include step 2 (Learn more about when and how to erase) and erase the whole disk to be sure there is nothing left of the ad- and malware.


As my colleague-support people advised: try not to install 3rd party application who claim to "Clean Up your Mac". The coders at Apple do a fine job protecting your system as it is.


If you don't browse the darker side of the web, and you don't do anything illegal online like piracy and stuff, don't be afraid to just surf around and do your business. I tend to believe that when you don't do anything wrong, you're not watched by anyone who would do you any harm.


If you need any further assistance just reply and we'll try to help you further.


Stay healthy and save the summer!



Similar questions

17 replies

Apr 14, 2020 8:27 AM in response to AlwaysHacked247

what I mean by wiping it is selecting the Machintosh HD drive and erased it and then I tried deleting other disks

In Internet Recovery (cmd-opt-R on restart), select Disk Utility.

Above the volumes list is the View popup menu. Select Show all devices from that list.

Select the drive that is named by company and size, maybe model number. It will be outdented from Macintosh HD.

Click the Erase button. Use APFS and GUID partition table if you are going to install Catalina. Mac OS Extended (Journaled), otherwise.

Once erased, Quit Disk Utility and Reinstall macOS.

Apr 14, 2020 9:30 AM in response to AlwaysHacked247

AlwaysHacked247 wrote:

Etresoft what if I just want to start fresh,
like going to a store which I know won’t happen for awhile, but is there anyway to do that without a recovery option? Also IF the malware is in my external HD will it always be in there?

Sure. You can just restore the operating system and start fresh. You don’t have to restore anything.


Just do you know, when you updated to Catalina, the update would have split your drive into two parts. If you have since restored to a pre-Catalina version, I’m not sure what your disk looks like. There is a possibility it could be a bit scrambled after restoring. This is not something I’ve ever tested.


The malware will still be on your external hard drive, but it won’t hurt anything there. You don’t have to be too concerned about malware that isn’t installed and running. It can be all over your hard drive, but in most cases, it won’t do any damage unless it is actively running.


And don’t forget that you can always post another EtreCheck report and we can tell you whether or not everything is correctly setup and confirm that the malware is gone. That is what EtreCheck was designed to do. It makes it easy for you to do and for us to read.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Found a ton of Malware and Adware on my MacBook Pro- When I try to delete it, it just comes back into the folders I found it in, someone please help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.