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connectivity

in my google email, i receive intermittent account error messages. This comes and goes. Since that started, I hav been unable to connect to zoom or other video calls/conferencing. I'v spoken to apple support and they have provide workarounds which are not fully successful in addressing the issue. Can anyone help??


iMac 21.5", macOS 10.14

Posted on Apr 13, 2020 8:17 AM

Reply
9 replies

Apr 15, 2020 5:54 PM in response to donnafromriverdale

Thanks Donna...


Did you remove... Adware - Adware detected.


If You're not using VPN on purpose...


Make a New Location, Using network locations in Mac OS X ...


http://support.apple.com/kb/HT2712


System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


Sys Prefs>Network>highlight the Interface you're using>Advanced>TCP/IP>Configure IPv4: Using DHCP.


If using Wifi, instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


System Preferences>Network>choose interface>Advanced>Proxies Tab, make sure none are set, like for HTTP & HTTPS.


System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...


8.8.8.8

8.8.4.4

1.1.1.1

9.9.9.9


Apply.


To remove a configuration profile in macOS:

  1. From the Apple menu, select System Preferences....
  2. From the View menu in System Preferences, select Profiles.Note:
  3. Profiles won't be visible until you have at least one profile installed.
  4. Select the profile you want to remove, and then press the - (minus) button. Click Remove to remove the profile.

softwater


User level: Level 5 (5,557 points)


Feb 16, 2020 3:04 AM in response to sukwaria

If your browser prefs are locked down, you'll probably find the reason in System Preferences > Profiles. 


Remove all profiles you don't recognize,


Delete this file & restart...


~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist


~ tilde indicates hidden Home Library.

Apple hid the Users' Library folders...


Method 1:

  1. From the Finder, select the Go menu at top of the screen, and choose Go to Folder.
  2. In the window that opens, enter ~/Library, and click Go.


Apr 13, 2020 8:38 AM in response to donnafromriverdale

Hi Donna,


You can save us asking dozens of questions by submitting a report...

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck


Pastebin is a good place to paste the whole report...

https://pastebin.com/


Or use the paperclip at the bottom of a Reply to attach the full report here. :)


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck.

connectivity

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