macOS Catalina 10.15.4 problem: Language Accessory Pack: Microsoft Office 365

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Level 1

16 points

macOS Catalina 10.15.4 problem: Language Accessory Pack: Microsoft Office 365

I am trying to install the language accessory pack in Microsoft Office 365 but get the following message:

You can't open the application "setuplanguagepack.x64.zh-cn_(1).exe" because Microsoft Windows applications are not supported on macOS.

It is the first time the the Office 365 administrator has seen this issue and thinks the problem is with the language pack being compatible with the current latest OS.

Has anyone else seen this problem?

Mac Pro, macOS 10.15

Posted on Apr 13, 2020 2:44 PM

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Answer 1

etresoft

Level 9

56,326 points

Apr 13, 2020 2:49 PM in response to Stevens G

That is a Windows file. It won't run on a Mac and isn't needed.

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Answer 2

Tom Gewecke

Level 10

122,118 points

Apr 13, 2020 5:40 PM in response to Stevens G

Stevens G wrote:

Since I've upgraded, I can no longer use the phonetic guides in Microsoft Word.

Check the forums devoted to Word, search for phonetic guides, ruby, etc. I'm pretty sure this has been discussed a lot there in the past.

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_mac

If you get stuck, try the free clone LibreOffice

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Answer 3

Stevens G Author

Level 1

16 points

Apr 13, 2020 3:25 PM in response to etresoft

Thank you for your reply. Since I've upgraded, I can no longer use the phonetic guides in Microsoft Word. I am trying to display Pinyin above Chinese Script. Now, there is only one font available DengXing which does not display ruby text. I've tried to download different fonts in Font Book, such as Kaiti, but they won't download either. Support for East Asian Language does not seem to be available anymore. At least, I can't find it.

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Answer 4

etresoft

Level 9

56,326 points

Apr 13, 2020 5:06 PM in response to Stevens G

In Word, if you go to Preferences > East Asian Languages, you should be able to enable phonetic guides. That's all I know about it.

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Answer 5

etresoft

Level 9

56,326 points

Apr 14, 2020 7:44 AM in response to Stevens G

Well that's interesting. I wouldn't have thought to check that. My system settings are actually "English (Canada)" but I did have the East Asian Languages option. I'm glad you persevered.

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Answer 6

Stevens G Author

Level 1

16 points

Apr 14, 2020 1:03 AM in response to Tom Gewecke

Thank you Tom. I checked in forum you suggested and found the answer. I needed to change Apple System Preferences Language & Region to English (US) rather than English (UK). This change meant that East Asian Languages is now displayed as an option in Word. Great!

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Answer 7

Stevens G Author

Level 1

16 points

Apr 14, 2020 1:07 AM in response to etresoft

Thank you Etresoft. My problem was that I had no option East Asian Languages in Word Preferences and couldn't figure out how to get it. It turns out that Apple System Preferences Language & Region needs to be set to English (US) rather than English (UK) for East Asian Languages to be displayed as an option in Word. So now it's working. Thank you for pointing me in the right direction.

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macOS Catalina 10.15.4 problem: Language Accessory Pack: Microsoft Office 365

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