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Why won't safari open gmail in Catalina

I can't open gmail in Safari anymore while running Catalina. It just started last night, but I can still open other websites like yahoo, but can't open google or gmail from any search engine. Can. anybody help

MacBook, macOS 10.14

Posted on Apr 13, 2020 2:47 PM

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Posted on Apr 14, 2020 9:45 PM

Actually, it was on my wife's MacBook Pro, and that is important because of the solution we discovered. We tried Firefox as well, with the same results. No error messages, just a hung up browser and eventually a message saying that we couldn't find the server. We noticed there was an uninstalled update for an Epsom printer in the system preferences, installed it, and then restarted the machine, and gmail in safari starting working again. So, my follow up question is why would an uninstalled update stop safari from loading gmail? By the way we are traveling and don't have access to this printer which is why she didn't think to download the update.

Thank you for your help and sorry for any inconvenience our oversight may have caused.

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Question marked as Best reply

Apr 14, 2020 9:45 PM in response to Eric Root

Actually, it was on my wife's MacBook Pro, and that is important because of the solution we discovered. We tried Firefox as well, with the same results. No error messages, just a hung up browser and eventually a message saying that we couldn't find the server. We noticed there was an uninstalled update for an Epsom printer in the system preferences, installed it, and then restarted the machine, and gmail in safari starting working again. So, my follow up question is why would an uninstalled update stop safari from loading gmail? By the way we are traveling and don't have access to this printer which is why she didn't think to download the update.

Thank you for your help and sorry for any inconvenience our oversight may have caused.

Apr 13, 2020 6:17 PM in response to drewras

What happens when you try? Error message(s)?


Try another browser as a test.


Firefox        10.9 or higher.     


Opera Browser        10.9 or higher.    


SeaMonkey      10.9 or higher8.     


Waterfox          10.8 or higher.    


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

Why won't safari open gmail in Catalina

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