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Tabatha2 Author

Level 1

4 points

iPad is disabled

This message is on screen "iPad is disabled connect to iTunes". I don't know how the iPad was disabled or what to do now since the iPad won't let me get into iTunes or anything else. Hope you can help?

Posted on Apr 13, 2020 8:03 PM

Top-ranking reply

Rysz

Level 8

44,421 points

Posted on Apr 13, 2020 8:35 PM

The message is asking you to connect your device via USB cable to your computer with iTunes installed. iTunes will then display instructions on what to do next. If it’s the computer you normally use with this device, it will be recognized and offer to restore from backup.

Learn what to do if you have forgotten your iOS device passcode, or if your device displays a message saying that it's disabled here.

https://support.apple.com/en-us/HT204306

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