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problem with display

Hi,i bougth my ipad 11 pro 3 month ago, yesterday I got a strange strip on the screen.Has anyone encountered this?

iPad Pro, iPadOS 13

Posted on Apr 14, 2020 7:49 AM

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Question marked as Best reply

Posted on Apr 14, 2020 8:28 AM

Also, I suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.


https://www.apple.com/contact/


OR


https://support.apple.com/en-us/HT201232



Best of Luck to You!

2 replies

Apr 14, 2020 8:13 AM in response to vladislav_sh

I have not experienced that, but what troubleshooting have you tried? Has the iPad been dropped? Try creating a screenshot with the iPad and look at it. If the line does not appear in the photo, and just remember when you are looking at it where the actual defect in the screen is, then it would indicate a screen hardware error. You would need to contact Apple Support. Use the Contact Support link at the top of the page to contact them to see about service options.

problem with display

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