Apple has been charging my credit card for 2 months

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Apple has been charging my credit card for 2 months

I’ve gone online using your refund request system. It says I have no refunds that qualify. I’m calling & the phones continuously busy. Problem, we purchased a new phone for my daughter. We were offered APPLE TV + 1 year starting Jan. 2020. It clearly says to cancel 1 day before renewal date Jan. 16, 2021 or will be charged $4.49. Apple has been charging my credit card for 2 months now, on 3/19 & again 4/4 the $4.49. This was a free subscription so I need the charges refunded please.

Tana

[Edited by Moderator]

Posted on Apr 14, 2020 10:43 AM

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Answer 1

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Urquhart1244

Community+ 2024

Level 10

140,756 points

Apr 14, 2020 3:32 PM in response to tana243

TV Support - Apple

or

Contact iTunes Store - Apple Support

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See your purchase history for the App Store or iTunes Store - Apple Support. This will specify each charge to the Apple ID account, including periodical subscription fees.

See or cancel your subscriptions - Apple Support. This will specify all the current and past subscriptions, and their due dates, or expiration dates.

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Answer 2

Apr 14, 2020 3:36 PM in response to tana243

To get the free year of Apple TV+, you have to claim the year offer. Just subscribing at regular rate will only get you the 7 day trial period and full price after that. You will need assistance from Support to sort this out.

You are not addressing Apple here. We here are just users much like yourself.

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Apple has been charging my credit card for 2 months

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