Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Announcement

Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ipad pro 12.9 second gen smart keyboard

I spent $1,160 2 years ago on an iPad pro 12.9 (2017 model) and $269 for the smart keyboard to go with it but 2 years on the keyboard is really glitchy (the delete key gets stuck and I have to constantly detach the keyboard and reattach to get it to connect). Apple NZ no longer have the keyboard in stock so I tried their chat support who advised that since that product is no longer being made they can't say if the keyboard stock will be replenished. The only solution they offered was for me to keep looking up the product on the website page to see if it becomes available!! Apparently the chat support person is "not authorised" to order the product in for me either. So I've spent $1,500 on something that is now practically useless. Thanks apple.

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Apr 14, 2020 10:22 PM

Reply
Question marked as Best reply

Posted on Apr 14, 2020 10:48 PM

Does NZ have access to online shopping sites, like Amazon.com or something similar?

Amazon might have some stock of this Apple smart keyboard cover.

There are also other third party Bluetooth keyboard folio cases, alternatives for your year and model iPad Pro.


Brydge Keyboards makes a great laptop/MacBook-like keyboard cases for older iPad models.


https://www.brydge.com/products/brydge-12-9-ipad-pro-keyboard


Brydge is also coming out with an iPadOS compatible trackpad, as well.


https://www.brydge.com/products/ipad-os-trackpad



Best of Luck to You!

2 replies
Question marked as Best reply

Apr 14, 2020 10:48 PM in response to kiki_123

Does NZ have access to online shopping sites, like Amazon.com or something similar?

Amazon might have some stock of this Apple smart keyboard cover.

There are also other third party Bluetooth keyboard folio cases, alternatives for your year and model iPad Pro.


Brydge Keyboards makes a great laptop/MacBook-like keyboard cases for older iPad models.


https://www.brydge.com/products/brydge-12-9-ipad-pro-keyboard


Brydge is also coming out with an iPadOS compatible trackpad, as well.


https://www.brydge.com/products/ipad-os-trackpad



Best of Luck to You!

ipad pro 12.9 second gen smart keyboard

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.