You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi.
I just purchased a new iPad Pro 11" and I immediately noticed that the volume up button is wobbly. The power button and the volume down are rock solid so there is clearly something wrong with the button on my device.
Since all of the apple retail stores are closed, where am I to go to have this either repaired or replaced?
Cheers.
iPad Pro, iPadOS 13
Given these unprecedented times and widespread closure of Apple Stores, Apple has very generously extended the unconditional return-period for purchases. This FAQ will provide many of the answers that you’ll be looking for:
https://www.apple.com/shop/browse/store/temporary_closures
If you intend to make use of the extended return period, because you are unhappy with your iPad, I would advise that you make contact with Apple Support to at least register your intention to return the item. This step shouldn’t be necessary, but may give you peace-of-mind in having done so - as a record of your conversation (i.e., a case number) should exist.
At present, the best direct route to Apple Support will likely be the Contact Support link at top-right of this page.
I hope this information proves to be helpful in resolving any issues you may have with your new iPad.
Given these unprecedented times and widespread closure of Apple Stores, Apple has very generously extended the unconditional return-period for purchases. This FAQ will provide many of the answers that you’ll be looking for:
https://www.apple.com/shop/browse/store/temporary_closures
If you intend to make use of the extended return period, because you are unhappy with your iPad, I would advise that you make contact with Apple Support to at least register your intention to return the item. This step shouldn’t be necessary, but may give you peace-of-mind in having done so - as a record of your conversation (i.e., a case number) should exist.
At present, the best direct route to Apple Support will likely be the Contact Support link at top-right of this page.
I hope this information proves to be helpful in resolving any issues you may have with your new iPad.
Hello Chris,
Yes, I had this same issue, but mine was the volume down button. I am in the processes of exchanging it from the store I bought it from. Called Apple support about it and apparently it’s not covered by their manufacturing warranty and they said I would owe around $200 to fix it without AppleCare and around $90 with it. Hopefully the next one that comes doesn’t have this issue... If it does, I will probably get a refund. Truly upsetting because I was hoping to have a good upgrade from my air 2 from 2014.
Hi! Everything about repair and replacement: iPad Repair - Official Apple Support
Wobbly volume up button on new iPad Pro 11"
