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Level 1

8 points

Touch ID

My touch ID is unable to activate. This has made it possible for the fingerprint to not function.

Any help for me

My device is iPhone 6s

Posted on Apr 15, 2020 3:45 PM

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Level 10

684,213 points

Posted on Apr 15, 2020 4:23 PM

Touch ID on iPhone and iPad.

Touch ID isn't working on your iPhone or iPad.

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3 replies

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Level 10

684,213 points

Apr 15, 2020 4:23 PM in response to ElGrace

Touch ID on iPhone and iPad.

Touch ID isn't working on your iPhone or iPad.

Reply

Level 1

8 points

Apr 16, 2020 1:25 AM in response to Eric Root

Thanks but it didn't work. The fingerprint section is off, meaning you cannot even place your finger for the touch id to configure. When I boot the phone, a notification will come like touch id is unable to activate.

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Level 10

684,213 points

Apr 16, 2020 9:39 AM in response to ElGrace

You might try contacting Apple Support.

Apple Support Contact.

Work through the screens to get an email or chat option.

Apple Support by e-mail or chat.

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Touch ID

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