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User profile for user: kaliyah98
kaliyah98 Author
User level: Level 1
8 points

FaceTime video quality

When I make a FaceTime call, for some reason the person I am speaking to looks very clear. But looking at myself in the camera it is very grainy. Also when I use Photo Booth the camera quality is not good at all. What should I do?

MacBook Air 13", macOS 10.15

Posted on Apr 15, 2020 7:15 PM

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User profile for user: MoonJ.
MoonJ.
User level: Community Specialist

Posted on Apr 16, 2020 3:32 PM

Hello kaliyah98,


It looks like no one has responded to your question. Here are a couple things that might help others answer your question:


  • Which device are you experiencing this with, and which software version is it running?
  • Does the other person on the FaceTime call report that you also appear grainy on their end?
  • If you're using an iOS device, do you experience the same issue when using the Camera app?


Thanks for using Apple Support Communities.


Take care.


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Question marked as Top-ranking reply
User profile for user: MoonJ.
MoonJ.
User level: Community Specialist

Apr 16, 2020 3:32 PM in response to kaliyah98

Hello kaliyah98,


It looks like no one has responded to your question. Here are a couple things that might help others answer your question:


  • Which device are you experiencing this with, and which software version is it running?
  • Does the other person on the FaceTime call report that you also appear grainy on their end?
  • If you're using an iOS device, do you experience the same issue when using the Camera app?


Thanks for using Apple Support Communities.


Take care.


Reply

FaceTime video quality

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