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I was charged 29.99 for an app it says I purchased but I did not. This is clearly fraud. The purchase was Escape Room 2019p

How do I report this?


iPhone 8 Plus, iOS 13

Posted on Apr 16, 2020 7:37 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 16, 2020 8:56 AM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it appears to be a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support



1 reply
Question marked as Top-ranking reply

Apr 16, 2020 8:56 AM in response to kbskisparks

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it appears to be a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support



I was charged 29.99 for an app it says I purchased but I did not. This is clearly fraud. The purchase was Escape Room 2019p

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