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I was charged for something I didn’t purchase

I was looking over my bank statement and I realized I was charged $19.53 for something I didn’t purchase and I want to know if there is a way to get my money back?

iPhone 11 Pro Max, iOS 13

Posted on Apr 16, 2020 3:07 PM

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Question marked as Best reply

Posted on Apr 16, 2020 4:08 PM

That sounds like it could be a subscription charge. Have you downloaded any apps that were a free trial? Did you properly cancel the trial before it converted to a subscription?


Managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098


If that is the case, after you cancel the subscription you can use thios form to explain the issue and request a refund. But there is no guarantee of getting one.

iTunes Support form -

https://support.apple.com/en-euro/itunes-contact


ASC - Late 2012 Mac mini, macOS 10.15.4; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.4; iPhone 8+, iOS 13.4; TV 4th Gen, tvOS 13.4;  HomePods, audioOS 13.4 and Airport Express w/ Airplay 2

1 reply
Question marked as Best reply

Apr 16, 2020 4:08 PM in response to Mattdungey

That sounds like it could be a subscription charge. Have you downloaded any apps that were a free trial? Did you properly cancel the trial before it converted to a subscription?


Managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098


If that is the case, after you cancel the subscription you can use thios form to explain the issue and request a refund. But there is no guarantee of getting one.

iTunes Support form -

https://support.apple.com/en-euro/itunes-contact


ASC - Late 2012 Mac mini, macOS 10.15.4; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.4; iPhone 8+, iOS 13.4; TV 4th Gen, tvOS 13.4;  HomePods, audioOS 13.4 and Airport Express w/ Airplay 2

I was charged for something I didn’t purchase

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