photos and videos missing after signing out of icloud

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Level 1

8 points

photos and videos missing after signing out of icloud

I signed out because I kept getting the notification saying my free storage is used up and when I signed back in about half my photos and videos have gone. On iCloud.com, some were being backed up but have since stopped at 1800. I’m not sure how many there were, but it’s missing some that are still on my phone that now only has about 800 on.

when I go to photos at the bottom it says it’s paused and will continue later, or I can resume it. Thing is I don’t know what I’m resuming?

nothings backed up since I don’t currently have a laptop and I don’t really trust clouds since I’ve had files go missing before.

any idea how to find my pictures and videos, if I can?

ive spent all day trying to figure it out but haven’t got far with it at all.

idk how many times I’ve gone to settings then your name then iCloud and photos etc, what I’ve read online isn’t getting me far.

its really important I get them back, any help would be greatly appreciated thanks

iPhone 7

Posted on Apr 16, 2020 3:44 PM

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Answer 1

Eric Root

Level 10

684,219 points

Apr 17, 2020 7:50 AM in response to dongdingdang

The photos will sync to iCloud. The photos will remain on your phone. iCloud is a syncing system, not an external 'hard drive'. If you delete them on your device, they will delete from iCloud. To increase space available, go Settings/Your Name/iCloud/Photos and select Optimize iPhone/iPad Storage. That will reduce the space required by about 90% when fully effective.

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Answer 2

dongdingdang Author

Level 1

8 points

Apr 17, 2020 8:21 AM in response to Eric Root

After syncing like you said, they came back onto my phone (hopefully it’s all of them I’m not sure). I didn’t delete anything before they went though, hence the confusion. Is there a way to keep them on icloud if you delete them from your phone? Thanks for your help

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Answer 3

Eric Root

Level 10

684,219 points

Apr 16, 2020 4:22 PM in response to dongdingdang

Go to Photos and resume the sync. That starts the iCloud sync again. The photos sync is very, very slow. Depending on how many photos you have, the sync could take a week or more to complete.

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Answer 4

dongdingdang Author

Level 1

8 points

Apr 16, 2020 10:17 PM in response to Eric Root

Will that back up all pictures and videos to iCloud and remove them from my phone?

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Answer 5

Eric Root

Level 10

684,219 points

Apr 17, 2020 10:17 AM in response to dongdingdang

You are welcome. If you want to keep them in iCloud and delete them from your phone, you need to go to Settings/Your Name/iCloud and turn off Photos syncing before you delete them from the phone.

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photos and videos missing after signing out of icloud

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