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Unbinding Active Directoy login, now locked out

Hi there,


I'm helping my wife get set up to work from home and I've run into a big problem. We went to get her computer and took it home, but when we got home and started it up we weren't able to log in to her account on the computer. What I didn't know at the time was that she was connecting at her work via an Active Directory account.


We took the computer back to her work, and after working through a few password resets I was finally able to login to her computer, and then proceeded to unbind the account from Active Directory by following the instructions at https://support.apple.com/guide/directory-utility/unbind-from-a-server-diruda43d3f4/mac. Everything went well until I got to the very last step, in which the spinning beach ball took over and the Directory Utility stopped responding. I waited quite a while and finally had to force-quit.


After restarting the computer I could no longer login. I tried the user account with all the passwords that previously worked, and the admin account that allowed the changes required as part of the process of unbinding the account. It appears I'm locked out.


Know of any ways to get back in to set up a local user account so we can again gain access to the computer? I think this computer is running Mojave (but I can't say for sure).

iMac Line (2012 and Later)

Posted on Apr 17, 2020 2:28 PM

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Posted on Apr 18, 2020 1:59 PM

That wasn't quite it, but it definitely got me pointed in the right direction. I found the solution here: https://support.apple.com/guide/mac-help/restore-a-deleted-user-mchlp2968/mac


Problem solved, thanks!!!

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4 replies

Apr 18, 2020 7:12 AM in response to ClassicII

That worked! That's one BIG step closer, I can get into the computer now!


But I don't see the original account in System Preferences > Users & Groups.


I do see a handful of accounts when I go to Macintosh HD > Users in the Finder. Some of them appear to be inactive accounts, and one of them looks like it could be the account I'm trying to access. Any way to resurrect that account so it's available in Users & Groups, and available for login when the computer starts up?

Unbinding Active Directoy login, now locked out

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