I recently was hit with a ransom email

Hi. I recently was hit with a ransom email. I did not respond and I don't think that anything serious happened. But I'm no computer wiz and really don't know. Yet, both my wife's and my computers have been acting wonky ever since. Does anyone know how I can clean our computers of anything that could be messing with operations? What is a good virus/malware/ransomware application that can protect me from further attacks? I have a Mac mini (Mid 2011), 2.3 GHz Intel Core i5, 16 GB 1333 MHz DDR3. My wife uses an HP Pavillion running Windows 10. We are both on the same wifi network. Any suggestions are most welcomed and appreciated. Thanks. -Gregg


[Re-Titled by Moderator]

Mac mini, macOS 10.13

Posted on Apr 17, 2020 4:59 PM

Reply
10 replies

Apr 18, 2020 12:53 PM in response to GreggCirillo

Then there's nothing to do on your Mac. That is, what you're seeing has nothing to do with the email.


What it may have done to your wife's Windows computer is another matter. But that's only if she got the same type of email with an attachment that automatically ran. If she didn't, then the Windows computer isn't the issue, either.


That all said, your Mac is very obviously limping quite badly. But it would be nothing more than a coincidence the behavior started at the same time you received the scam email.


What it sounds like is the Mac's hard drive is about to take a permanent dirt nap. It's a nine year old machine, and that's a lot of time and use on the original drive. I truly hope you have a recent backup. If this were my Mini, my next move would be to replace the drive. Actually, the first move would be to try and backup any important personal data to an external drive.

Apr 18, 2020 9:42 AM in response to GreggCirillo

Did this email claim they have a video of you doing naughty things, and unless you pay a big ransom in Bitcoin, they'll release it? If so, it's nothing but a scam. Or, as you noted, they had part of a password. This is from the numerous massive hacks you've read about where crooks made off with millions of user account data. They in turn are using that info to make the scams sound more real. They have nothing.


Explain in detail what you did in regards to that email. Did you follow a link and fill in personal information? Did you run or install an attachment. Did you simply delete it without doing anything else?

Apr 18, 2020 5:12 PM in response to GreggCirillo

That's frustrating! Being told yes, only to find it isn't true. I don't like any cloud service, no matter whose it is. I keep two separate backups of our Macs right next to them. The odds both external drives would fail at the same time the main drive did is astronomical. But mainly, I simply will not ever put my personal information on a remote server.


If you want to go with an SSD for the 2011 Mini, I wouldn't spend any more than necessary. By that, I mean a 6G drive would be more expensive with no gain since the Mini's bus can't go that fast anyway. A 3G drive would be a better match and cost less.


Be aware older versions of the Mac OS do not have a clue what an SSD is. You cannot, for example, install Snow Leopard or Lion on one from scratch. You'd need a bootable USB installer of El Capitan or better to setup a bare SSD.


Yes, the 2018 and 2020 Minis are virtually identical, as far as hardware specs. The only differences are a 2020 will have Catalina as the oldest OS you can install on it, and the 2020 costs a fair amount less than the 2018's did for the same machine.

Apr 18, 2020 9:36 AM in response to Kurt Lang

Wonky. It is a lot slower in all tasks. Finder was not operating properly so I did a force quit and the screen came up empty: nothing showed; no hard drive icons, no menu bar, no dock apps at the bottom; nada. Blank. I had to restart from the box. Often, on the web when I type information into a box (eg, user and password info), I don't see what I've typed there until I go out of the box. Boxes also "flutter," ie, there is a blinking-kind of an unidentifiable image, disallowing me to see anything there to type. Sometimes that happens with images too. Sometimes, tabbing doesn't work. All of these things are intermittent, occurring frequently but not all of the time. When I perform a Find on a folder, the results include files in Trash. Some other things. Yet, I cannot detect any problems while using apps (Word, Excel etc.) although they are much slower than before the ransom email. Does all this give you an idea of "wonky"? All of these things happened after the ransom email, which correctly showed one of my passwords-almost correctly. Caps and 1 symbol missing. But enough of it to startle me. Any ideas...anyone? Thanks. -Gregg

Apr 18, 2020 4:33 PM in response to Kurt Lang

Thanks for the info.


Yes; my Mini is on its last legs. That's why I have been contemplating about buying the 2020 Mini, or a 2018 (which is essentially the same machine), or replacing my HDD. Decided to replace it. In fact, I was just researching what SSD I should get. I know very little about this stuff. I know enough to do some things. But just enough to get into trouble. Knowing that, I proceed cautiously whenever I try something I've not done before...like replacing a HDD. But I think I can do it. I've done a lot of research about it and there tons of sites that can guide me through the process.


I use Time Machine faithfully. In fact, I want to back up my TM backups into the cloud. Having it on only an external drive tethered to my Mini is insufficient and could be dangerous. I bought IDrive to do just that. But after many problems and calls to their support staff, thay finally told me that IDrive is not able to backup TM. Which surprised me. And ****** me off. I pointedly asked them about backing up TM before I purchased it and was told, Yes. Not true, I find out only after after many frustrating months. So, I'm now looking for another cloud backup that will work for me.


Thanks for your input. It has been helpful.


Gregg

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I recently was hit with a ransom email

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.