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Frozen iPad

When I turn on my iPad it tells me to contact iTunes, but it won't let me get past that screen. Cannot login in. Cannot hard reboot. No little hole to use a paperclip to push the reset button. I don't have an iTunes account. Don't want one. What's up?


Posted on Apr 17, 2020 5:09 PM

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Question marked as Top-ranking reply

Posted on Apr 17, 2020 5:24 PM

Hello,


Unfortunately you must now fully restore your iPad to factory settings.


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support



It is worth noting that the iPad will be nearly useless to you without an Apple ID as one is required to download any software.

2 replies
Question marked as Top-ranking reply

Apr 17, 2020 5:24 PM in response to Lanai3257

Hello,


Unfortunately you must now fully restore your iPad to factory settings.


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support



It is worth noting that the iPad will be nearly useless to you without an Apple ID as one is required to download any software.

Apr 17, 2020 7:24 PM in response to Lanai3257

Also, you WILL need a full Windows PC or Mac, connected to the Internet, with the latest version of the iTunes application installed, to perform the iPad restore.

When the restore is performed, you will end up losing any important data on that iPad forever.

Also, without creating and using an Apple ID and password to be able to use that iPad, that iPad will be a pretty useless device to you.

Frozen iPad

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