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KElizbeth Author

Level 1

5 points

XR Apple IPhone Frozen

Hi,

Since last night, I can't shut off my phone by holding in the volume and side buttons. The phone seems to get hot to the touch when I charge it. Today, it will let me type in my passcode but then a black screen appears. I can't use it for phone calls, texts, or use any of the apps other than the camera function. I got this phone in October. Due to Corona- no Apple stores are open and I can't seem to get a response from Apple support these days. Anyone have any advice?

iPhone XR, iOS 13

Posted on Apr 18, 2020 1:21 PM

Top-ranking reply

ChrisJ4203

Level 10

230,678 points

Posted on Apr 18, 2020 1:31 PM

See the instructions here, If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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XR Apple IPhone Frozen

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